Sage Hospitality Jobs

Job Information

Sage Hospitality Resources Security Officer in Cleveland, Ohio

Why us?

Are you an active and energetic individual with a passion for protecting the safety of your team? Do you take pride in your ability to think calmly and critically under pressure? Are you detailed oriented with a knack for communication? Are you looking for the next step in your professional career? If you answered, “Yes!” – this could be the opportunity that you’re looking for.

At Sage Hospitality, we look for talented people who have a genuine care and passion for service. Our Core Values involve people and a desire for them to succeed. We believe that each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each of our guests. We’re not asking you to fit the mold; we’re hoping that you break it.

Sage Hospitality is actively seeking a talented Security Officer to join our Security team at The Westin Cleveland Downtown. This is the perfect role for someone who wants the exposure to grow into their bright hospitality future. This is not a “punch the clock” role. We are looking for a key officer who will be an integral part of our team.

Our stunning 484 room hotel is located in the heart of Downtown Cleveland, conveniently located near major mass transit and highway routes and walking distance from all downtown sporting and entertainment venues. This is a Full-Time opportunity, offering a full benefit plan, including 401k and outstanding employee discounts at Marriott hotels globally.

Job Overview

Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety and security of the hotel's assets, guests, and employees.

Responsibilities

  • Patrol all areas of the property including outside parking lots on a regular basis.

  • Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.

  • Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary.

  • Document a concise security report on a daily log including incidents of theft, accidents and safety violations.

  • Complete the necessary security forms to document losses of property or personal injury to guest or associate.

  • Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.

  • Conduct investigations of security incidents.

  • Enforce the 'No Solicitation Policy' of the property.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Minimum two years prior experience in loss prevention.

Knowledge/Skills

  • Current CPR and First Aid certification; good communication skills, ability to recognize drug and alcohol abuse.

  • Ability to communicate through a portable radio. May require a second language.

  • Excellent hearing required to communicate with guests, employees, managers, use radio.

  • Excellent vision required for emergencies, visual safety inspections.

  • Excellent speech communication skills required to communicate with guests, employees, managers, use radio Excellent comprehension and literacy required to complete reports, logs.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting, pushing, pulling, carrying: May be necessary to carry people or equipment in emergency situation.

  • Bending/kneeling would be necessary in administering CPR and First Aid.

  • Mobility -would be necessary 100% of the time in responding to emergencies and patrolling the building.

  • Continuous standing -would not be standing in one place for any extended length of time. Uses stairs in responding to fire alarms -no elevators.

  • No driving required.

Environment

Work inside 85% of shift, 15% of shift. Abnormal temperatures -summer 110 degrees; winter -10 degrees.

ID: 2021-8414

Position Type: Regular Full-Time

Property : The Westin Cleveland

Outlet: Hotel

Category: Loss Prevention/Security/Risk Management

Address : 777 St Claire Ave NE

City : Cleveland

State : Ohio

EOE Protected Veterans/Disability

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