Sage Hospitality Resources Operations Supervisor in Cleveland, Ohio
Are you a guest experience champion who is ready to take the next step in your career? Are you looking for the opportunity to immerse yourself in both Front Office and Housekeeping, gaining the special skills and experience to propel your hospitality career? This may be exactly what you are looking for!
Wholly managed by Sage Hospitality, The Westin Cleveland is proud to launch our Operations Manager in Training program with the creation of our Operations Supervisor role! In this role, you will develop and grow as you flex between Front Office and Housekeeping departments. You will learn how these departments work together to create amazing experiences for our guests, while being a key contributor to the success of both departments. We are looking for driven hospitality professionals who have their sights set on growing within our industry with a sincere desire to grow as leaders.
The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland. Our property is conveniently located walking distance from all downtown sporting and entertainment venues. This is a Full-Time opportunity with our Operations team and comes with a host of great benefits including vacation allowance, 401k with company match, and outstanding employee discounts at Sage managed and Marriott hotels globally.
We’re not asking you to fit the mold; we’re hoping that you break it. Interested?
Work Where You Belong
Westin Cleveland City Center
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and provide quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints. May have responsibility as a member of the Hotel Executive Committee. Inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Building Effective Teams
Contributes to blending people into teams when needed, creating strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to follow direction and follow brand, and corporate, and departmental operating procedures, bringing leaders into issues when necessary. Sound decision making skills. Supervisory skills a plus. Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. Moderate hearing necessary as guests phone with requests and questions. Excellent vision necessary to assess required reaction to meet standards. Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner. Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.
Lifting, pushing, pulling and carrying -must be able to accomplish any task required of associates within assigned departments. Bending/kneeling -must be able to accomplish any task required of associates within assigned departments. Mobility -must be able to accomplish any task required of associates within assigned departments. Continuous standing -must be able to accomplish any task required of associates within assigned departments. Climbing up to approximately 40 steps 1% of 40 hour week. Climbing ladders up to approximately 5 feet 15% of 40 hour week. Driving required as necessary.
A four year college degree or equivalent education/experience.
One year or more years of employment in a related position with this company or other organization(s).
Must be able to accomplish any task required of associates within assigned departments.
Inside hotel and office environment 95% of shift.
Area of Interest:
Full Time - Regular
777 Saint Claire Ave NE