Sage Hospitality Resources Human Resources Administrative Assistant in Cleveland, Ohio
Sage Hospitality is seeking an exceptional, customer service minded Human Resources Administrative Assistant to join our Human Resources Team at The Westin Cleveland and Urban Farmer Cleveland. This team serves the 300 exceptional associates who make our 484 room luxury hotel and upscale steakhouse a destination to be proud of. In this role, our HR Administrative Assistant will be the primary point of contact for our associates and other customers under the direction of a Human Resources Manager and Human Resources Director who began their careers in the similar roles. Our successful candidate will have countless learning and development opportunities as they learn and grow; it will be your professionalism, agility, drive, and thirst for knowledge that will propel you in this role. We look for independent thinkers with their own entrepreneurial spirit. We’re not asking you to fit the mold; we’re hoping that you break it.
Risk takers and creative spirits with a penchant for numbers are welcome. We are a results-driven company creating places that are more than just heads in beds, so we’re looking for more than just a person behind a desk.
Achieving personal and professional growth is one of our values at Sage Hospitality. We believe it’s not just about the work you do, but it’s about who you are. We give back to the community, look challenges dead in the eye. We manage and lead and we leave our environments better than we found them. Interested?
Human Resources Administrative Assistant
Westin Cleveland City Center
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Assist in the overall operation of the Human Resources function by maintaining accurate associate records. Provide support in the areas of employment, benefit administration, associate relations and training. Coordinate, administer and report on various human resource programs, system and procedures to aid in the attraction, retention and motivation of associates in accordance with policies, procedures and government laws and regulations. Daily administration of various benefit, government and associate relations programs. Recommends procedural/process changes.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Must have basic PC knowledge, minimum typing speed of 45 wpm.
Ability to write and communicate professionally, bi-lingual fluency a plus.
Must be hospitality oriented and possess the ability to work under pressure.
Should possess the ability to complete multiple tasks simultaneously.
Must excel in attention to detail and the ability to stay focused on task while prioritizing time and deadlines.
Excellent hearing required to conduct interviews, hear associate concerns, conduct reference checks, answer phones.
Excellent vision required to review all incoming documentation, read applications, filing, etc.
Excellent speech communication skills required to conduct interviews, reference checks, handle phone and associate inquiries.
Excellent comprehension and literacy required to read all documentation, applications and write documentation; i.e., screening forms, etc.
Transporting supplies up to 35 lbs., carrying training materials. Lift binders of documentation.
Bending/kneeling to lower filing cabinets, bottom desk drawers for materials.
Mobility – need to be able to move about the hotel to maintain associate relations. Possess the ability to move around office to access files.
Continuous standing – to assist in training sessions.
No climbing or driver required.
Associates or Bachelors degree in HRM or related field or equivalent education. Experience preferred.
Minimum of one year hotel or human resource related work experience preferred
PC Computer 60% of the day for logging, typing correspondence, and preparing reports
Work inside 95% of day.
Full Time - Regular