Sage Hospitality Resources Housekeeping Supervisor in Cleveland, Ohio
Are you goal oriented? Do you take pride in your work and want to be part of a team that feels the same way? Do you take pride in your ability to rally teams around a common goal? Are you looking for the next step in your professional career? Are you willing to do the work to get you there? Are you looking for a company whose Core Values support growth and development? Are you able to keep your cool when others wilt? Do you love being a part of Cleveland’s history and representing local specialties? If your answer is, “Yes,” this could be the opportunity you are looking for!
At Sage Hospitality, we look for talented people who have a genuine care and passion for service. Our Core Values involve people and our desire for them to succeed. We believe that each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each of our guests. We’re not asking you to fit the mold; we’re hoping that you break it.
Sage Hospitality is actively seeking a talented Housekeeping Supervisor to join our Housekeeping team at The Westin Cleveland Downtown. This is the perfect role for someone with leadership experience and hospitality exposure to grow into their bright hospitality future. Our successful candidate will be reporting to the Director of Housekeeping who will rely on them to inspire staff, ensure that our service promises are delivered, and take on projects that will build experience and development. We are looking for a key supervisor who will be an integral part of the department leadership team.
Our stunning 484 room hotel is located in the heart of downtown Cleveland. Our property is conveniently located near major mass transit and highway routes and walking distance from all downtown sporting and entertainment venues. This is a Full-Time opportunity, offering a full benefit plan, including 401k and outstanding employee discounts at Marriott hotels globally.
I am Sage
Westin Cleveland City Center
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job. Requires supervisory skills. Ability to communicate information and hotel services to management and guests. Moderate hearing necessary for one-on-one communication with guests and staff, telephone use. Excellent vision necessary for quality inspection, review reports. Excellent speech communication skills for one-on-one communication with guests, telephone usage and two-way radio and associates. Excellent literacy necessary to interpret reports.
Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner. Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner. Carrying up to 35 lbs. of supplies. Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal. Occasional kneeling required. Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift. No driving required.
High school education or equivalent experience.
Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
Chemicals/Agents used: Cleaning chemicals, aerosol sprays used to perform function. Back brace worn approximately 100% of 8 hour shift. Gloves worn 10% of 8 hour shift. Operation of vacuum cleaner, wet vac, trash receptacle, computer, computer printer, telephone, two-way radio, calculator.
Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.
Full Time - Regular
777 Saint Claire Ave NE