Sage Hospitality Group Executive Meeting Manager in Cleveland, Ohio
Sage Hospitality is in search of an Executive Meeting Manager to join our team at the Westin Cleveland. The ideal candidate is someone with outstanding communication and analytical skills, and experience in creating strong partnerships with the community and industry leaders. Variety is key! At Sage Hospitality, we’re not asking you to fit the mold; we’re hoping that you break it!
The Westin Cleveland is a 484 room hotel is located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage FieldHouse Arena are less than a mile away. This stunning property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby.
The Executive Meetings Manager is responsible for booking short term meetings and groups into the hotel. Supervises and executes set up, break down, and service of conference meeting rooms.
Receive and respond to all customer inquiries. Negotiate and capture all profitable Rooms & Catering business.
Provide marketing collateral to clients and guests; which may include menus, meeting room layout & seating capacity diagrams, and similar.
Prepare and send requested proposals and contracts to designated potential clients.
Coordinate all details pertaining to room lists, include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc.
Educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc.
Coordinate all details to appear on each “Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.
On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division.
Conduct site inspections. Entertain qualified potential clients in accordance with Sage Hospitality policies.
In a timely, accurate and consistent manner, document and report all sales activities as required.
Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited and entertained frequently.
Perform other services and duties as requested. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines.
Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.
Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
Ability to drive to outside sales calls.
Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.
Prefer 1-2 years previous hotel experience. Marketing experience in the travel and tourism industry desirable, with a demonstrated ability to lead and manage large scale initiatives.
Must possess the ability to negotiate, convince, sell and influence professionals and hotel guests.
Ability to manage extensive amounts of information.
Knowledge of sales procedures associated with the hotel industry.
Excellent written skills sufficient to produce sales and marketing communication.
Excellent spoken and presentation skills
Considerable ability to listen effectively.
Ability to work effectively both independently and as a team.
Flexible schedule: some weekends/holidays and travel are required as needed.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%Knowledge/Skills
Must have dexterity/mobility to tour property and attend functions, to climb stairs, and operate basic office equipment.
Office environment, weather exposure when making sales calls
Position Type: Regular Full-Time
Property : The Westin Cleveland
Category: Sales & Marketing
Address : 777 St Claire Ave NE
City : Cleveland
State : Ohio
EOE Protected Veterans/Disability