Sage Hospitality Resources Executive Housekeeper in Cleveland, Ohio
Managed by Sage Hospitality, The Westin Cleveland is a stunning luxury 484 room property in the heart of downtown Cleveland. We take pride in the exceptional experience that we extend to our valued guests. At the heart of that exceptional guest experience is our Housekeeping Department. We are seeking a true heart led leader to develop, inspire, and lead our valued team of associates who help us create places that people go to, not through!
Sage is looking for independent thinkers with their own entrepreneurial spirit. We’re not asking you to fit the mold; we’re hoping that you break it.
Risk takers and creative spirits with a penchant for numbers are welcome. We are a results-driven company creating places that are more than just heads in beds, so we’re looking for more than just a person behind a desk.
Achieving personal and professional growth is one of our values at Sage Hospitality. We believe it’s not just about the work you do, but it’s about who you are. We give back to the community, look challenges dead in the eye. We manage and lead and we leave our environments better than we found them. Interested?
Westin Cleveland City Center
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Executive Housekeeper is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Requires thorough knowledge of the Housekeeping field. Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to compile facts and figures. Ability to communicate information and hotel services to management and guests. Second language may be required. Moderate hearing necessary for one-on-one communication with guests. Excellent vision necessary for constant walkthrough checks, for attention to detail, analyze reports. Moderate speech communication skills necessary for one-on-one communication with guests. Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Bending -30% of shift touring property, checking rooms, etc. Kneeling -5% of shift checking rooms. Mobility -continuous movement throughout the hotel. Continuous standing -30% of shift. Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.
One to two years of post high school education.
Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).
Office equipment, chemicals cleaning agents, commercial housekeeping and laundry equipment
Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.
Full Time - Regular