Sage Hospitality Resources Event Coordinator in Cleveland, Ohio
Sage is looking for independent thinkers with their own entrepreneurial spirit. We’re not asking you to fit the mold; we’re hoping that you break it.
Risk takers and creative spirits with a penchant for numbers are welcome. We are a results-driven company creating places that are more than just heads in beds, so we’re looking for more than just a person behind a desk.
Achieving personal and professional growth is one of our values at Sage Hospitality. We believe it’s not just about the work you do, but it’s about who you are. We give back to the community, look challenges dead in the eye. We manage and lead and we leave our environments better than we found them. Interested?
Westin Cleveland City Center
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
To coordinate and successfully execute parties and special events including meetings, reunions, social functions and catering. Responsible for helping to achieve guest and customer satisfaction and team goals.
Responsible for the successful execution of party and special event promotions by assisting clients with planning, set-up, decoration, meal service, gift opening and planned activities for party guests.
Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals and banquet event orders or other letters as directed
Coordination of all event business as contracted by the sales managers and Director of Sales. Contact and provide follow-up on all signed/contracted events within five (5) working days. Determine and coordinate all needs of the customer.
Responsible for effectively communicating with various departments to ensure that the event functions are executed to exceed clients’ expectations. Account service management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, oraganized, and knowledgeable manner.
Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interaction.
Work with sales personnel to achieve required sales team goals
Have current knowledge of hotel rates, strategies, discounts and promotions
Assist with completing any required event reports
Develop an effective communication and information system with the hotel team to disseminate details of all upcoming group events, meeting events and special events in the primary marketing area.
Assist hotel with implementing hotel specific selling strategies
Promptly follow up on all customers’ needs and inquiries in an efficient and expedient manner
Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
Display a neat and business-like appearance at all times
Assist sales department with client events etc.
Assist sales team in conducting walk-in and scheduled tours
Create gift bags for guest and customer events, VIP’s etc. Keep supplies stocked and on hand.
Continuously update and maintain vanity sites and social media sites for the property
Ensures prompt and courteous service of menu items as detailed on banquet event order.
Project and maintain positive relations/interactions with guests.
Attend regularly scheduled staff meetings and training programs as required.
Performs other duties as assigned, requested or deemed necessary by management.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and Powerpoint. Alphabetizing, grammar and punctuation skills. Standard business letter formats. Strong editing skills. Excellent hearing required for telephone inquiries and client and associate handling. Excellent vision required as contracts and letters are hand written, filing, using computer, checking diary. Excellent speech communication skills necessary to communicate clearly with customers and other departments. Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals. Excellent attention to detail and multi tasking skills
Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
High school diploma or vocational secretarial.
Previous sales, hospitality, and secretarial experience preferred.
Basic office equipment and materials
General office and hotel environment
Full Time - Regular