Sage Hospitality Resources Director of Revenue Management in Cleveland, Ohio
Are you a strategic Director of Revenue Management (DORM) that makes The Matrix look like child's play? Do you quickly see market opportunities and use them to get the most out of each square inch of the asset? Do you thrive on the challenge of keeping your asset ahead of the pack? Do you enjoy working with a great team that feels like family? If answered “YES!” this might be the position for you!
Wholly managed by Sage Hospitality, our stunning 484 room hotel is located in the heart of downtown Cleveland. A few blocks from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage FieldHouse Arena are less than a mile away. The Westin Cleveland features dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Hungry? We feature local ingredients and beers at the outstanding Urban Farmer Steakhouse or for a quick grab & go enjoy coffee from our very own on-site Starbucks®.
Experience the Westin Cleveland-
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2+ years of revenue management preferred at Director level at a 4 or 5 star property (strong Marriott experience needed)
Proven experience in group pattern management including, maximization of revenue, profit, and market share associated with rooms and function space of hotels
Proven experience in all aspects of high level revenue management including room night pattern management, group and transient room night pricing strategy, revenue per square foot strategy of meeting space and F&B pricing
Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management
Strong experience with ownership relations as well as presentation skills to high level executives
Must have proven success with forecasting and report accuracy, managing budgets, maximizing revenue, and strong communication skills with leaders and ownership groups
Competitive salary, bonus, and benefits
Complimentary on-site parking
Executive Committee Member position
Outstanding employee discounts at Sage managed and Marriott hotels globally
The incredible opportunity to live the Sage DNA; enriching lives by investing in and connecting with our amazing associates, community, customers, and partners
At Sage Hospitality we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Come work where you belong!
Director of Revenue Management
Westin Cleveland City Center
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Director of Revenue Management is responsible for the maximization of revenue, profit, and market share associated with rooms and function space for each hotel. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leadership to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient, group, and catering.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Excellent knowledge of transient, group, and catering customer segments.
Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.
Excellent understanding of total hotel revenue management concepts, processes, and systems.
Understands both Brand strategies and cultures.
Knowledge of advanced revenue management techniques.
Must be extremely confidential and able to manage sensitive and confidential situations tactfully.
Negotiate, convince, sell and influence professionals and or associates.
Possess the ability to work under pressure and have the ability to complete multiple tasks simultaneously. Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training
Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Excellent hearing required to discern/resolve employee complaints, issues and participation in meetings for feedback.
Excellent vision required - 100% in review preparation of all documentation - applications, write-ups, reviews.
Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
Travel – 30-50% travel to hotel properties required.
Four year degree preferred.
3-5 years of Revenue Management experience required
Operate calculator, telephone, facsimile, computer and copier.
Prolonged sitting throughout entire shift at computerized workstation in office environment.
Full Time - Regular
777 Saint Claire Ave NE