Sage Hospitality Resources Concierge in Cleveland, Ohio
Are you a guest service rock star? Are you always offering innovative customer information? Are you always making the impossible, possible to guests near and far? Do you love being a part of Cleveland’s history and representing a hotel that people come to not through? Are you looking for company whose Core Values support growth and development? If you answered “yes”, this might be the position for you!
At Sage Hospitality, we are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to not through. We are currently looking for our new Concierge who can respond in a professional and courteous manner to arriving, departing and in-house guests.
Located downtown in the heart of Cleveland our marvelous 484 room hotel is conveniently located near major mass transit and highway routes and walking distance from all downtown sporting and entertainment venues. This is a Full-Time opportunity, offering a full benefit plan, including 401k and outstanding employee discounts at Marriott hotels globally.
We’re not asking you to fit the mold; we’re hoping that you break it. Interested?
Work Where You Belong
Westin Cleveland City Center
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Requires knowledge of hotel policies, procedures and services. Ability to communicate in English. Second language is desirable. Ability to achieve positive guest relations and maximize guest satisfaction.
Excellent hearing required to communicate in person and on telephone frequently. Moderate vision required to set-up food display. Understand recreational information. Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.
Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum. Pushing/pulling small cart. Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres. Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip). Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information
High school education or equivalent experience.
One year previous customer service related experience.
Chemicals/Agents used: Furniture polish, window cleaner. Operate telephone, vacuum cleaner, dishwasher, chafing dish and Sterno, 20% of time.
Work inside 95% shift.
Full Time - Regular
777 Saint Claire Ave NE