Sage Hospitality Resources Concierge in Cleveland, Ohio

11055BR

Req #:

11055BR

Why Us:

Sage is looking for independent thinkers with their own entrepreneurial spirit. We’re not asking you to fit the mold; we’re hoping that you break it.

Risk takers and creative spirits with a penchant for numbers are welcome. We are a results-driven company creating places that are more than just heads in beds, so we’re looking for more than just a person behind a desk.

Achieving personal and professional growth is one of our values at Sage Hospitality. We believe it’s not just about the work you do, but it’s about who you are. We give back to the community, look challenges dead in the eye. We manage and lead and we leave our environments better than we found them. Interested?

Job Title:

Concierge

Location Name:

Westin Cleveland City Center

City:

Cleveland

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Requires knowledge of hotel policies, procedures and services. Ability to communicate in English. Second language is desirable. Ability to achieve positive guest relations and maximize guest satisfaction.

Excellent hearing required to communicate in person and on telephone frequently. Moderate vision required to set-up food display. Understand recreational information. Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

Abilities

Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum. Pushing/pulling small cart. Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres. Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip). Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

Education/Formal Training

High school education or equivalent experience.

Experience

One year previous customer service related experience.

Material/Equipment Used

Chemicals/Agents used: Furniture polish, window cleaner. Operate telephone, vacuum cleaner, dishwasher, chafing dish and Sterno, 20% of time.

Environment

Work inside 95% shift.

Position Type:

Full Time - Regular

State:

OH