Sage Hospitality Resources Assist Dir of Housekeeping in Cleveland, Ohio
Are you goal oriented? Do you take cleanliness to the next level? Do you take pride in your work and want to be part of a team that feels the same way? Do you take pride in your ability to rally teams around a common goal? Are you looking for the next step in your professional career? Are you willing to do the work to get you there? Are you looking for a company whose Core Values support growth and development? If your answer is, “Yes,” this could be the opportunity you are looking for!
At Sage Hospitality, we look for talented people who have a genuine care and passion for service. Our Core Values revolve around people and our desire for them to succeed. We believe that each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each of our guests. We’re not asking you to fit the mold; we’re hoping that you break it.
Sage Hospitality is actively seeking a talented Assistant Director of Housekeeping to join our Housekeeping team at The Westin Cleveland Downtown. This is the perfect role for someone with leadership experience and hospitality exposure to grow into their bright hospitality future. Our successful candidate will be reporting to the Director of Housekeeping who will rely on them to inspire staff, ensure that our service promises are delivered, and take on projects that will build experience and development. This is not a “punch the clock” role. We are looking for a key leader who will be an integral part of the department leadership team.
Our stunning 484 room hotel is located in the heart of Downtown Cleveland. Our property is conveniently located near major mass transit and highway routes and walking distance from all downtown sporting and entertainment venues. This is a Full-Time opportunity, offering a full benefit plan, including 401k and outstanding employee discounts at Marriott hotels globally.
Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Assists in implementing and enforcing procedural changes.
Bilingual speaking is a plus
Supervise the housekeeping staff; planning, apportioning, and directing their work, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
Assist the Executive Housekeeper in interviewing and selecting new employees for hire
Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
One to two years of post high school education.
Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
Requires supervisory/management skills.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
Carrying up to 35 lbs. of supplies. Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
Ability to communicate information and hotel services to management and guests.
Ability to inspect guest rooms, public areas, and back of house, and review reports.
Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
Ability to interpret reports.
Occasional kneeling required.
Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
No driving required.
Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.
Position Type: Regular Full-Time
Property : The Westin Cleveland
Category: Housekeeping & Laundry
Tipped Position: No
Address : 777 St Claire Ave NE
City : Cleveland
State : Ohio
EOE Protected Veterans/Disability