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Job Information

Sage Hospitality Group Travel Industry and Leisure Sales Manager at the Ritz-Carlton, Chicago in Chicago, Illinois

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

The Ladies & Gentlemen in our Sales & Marketing department are always responsive to the expressed and unexpressed wishes and needs of our guests. They use their expertise to build strong relationships and create Ritz-Carlton guests for life.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work along side your fellow employees to bring special moments to life for our guests and each other.

Responsibilities

ESSENTIAL RESPONSIBILITIES

Direct Sales:

  • Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state driver’s license in order to make sales calls.

  • Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.

  • Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

New Account Development:

  • Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.

  • Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels.

  • Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.

  • Continually targets and prospects for new business through telemarketing, individual creativity and innovation.

Yield Management:

  • Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.

POSITION FOCUS

Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable approach. The manager may travel throughout the year and negotiate rates for those accounts which travel on a consistent basis as requested by management. Manager will also work directly with accounts that book entertainment into the hotel. Manager does not book group business which consists of groups with 10 or more guest rooms.

Qualifications

Education/Formal Training

Minimum of college degree.

Experience

Six months minimum in sales, customer service-related position or hotel experience preferred.

Knowledge/Skills

  • Requires knowledge of general sales techniques.

  • Requires yield management experience.

  • Requires highly developed customer service skills.

  • Requires ability to hear, speak, read and write English fluently.

  • Requires 12th grade level mathematics, spelling and reading skills.

  • Requires effective business writing skills.

Benefits

Medical

Dental

401K

Sick Time

Vacation

Marriott Discount

ID: 2022-15595

Position Type: Regular Part-Time

Property : The Ritz Carlton Chicago

Outlet: Not Applicable

Category: Sales & Marketing

Address : 160 E Pearson St

City : Chicago

State : Illinois

EOE Protected Veterans/Disability

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