Sage Hospitality Resources Spa Membership Sales Manager in Chicago, Illinois
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.
Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. And as one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.
Spa Membership Sales Manager
Ritz Carlton Chicago
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Assist Director of Spa and Club Membership in gaining memberships in order to meet sales goals. Additional responsibilities include administrative duties, assisting with customer service, helping prospective members and existing club members with concerns regarding the club, engage with club committees and board to increase engagement through club activities and events, and starting new corporate accounts.
Answer spa/membership office phones. Respond to all membership inquiries accurately, timely and in a professional manner.
Consistently seek opportunities to gain new members and elevate service levels.
Develop relations with the community and local small businesses by involving club in community events.
Actively build a network of contacts through prospecting and referrals.
Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
Account Service and Management: Maintain well documented, accurate, organized and up-to-date file management in order to serve members and employer in the most expedient, organized and knowledgeable manner.
Develop strong membership relationships through appropriate communication and the use of professional, courteous and ethical interpersonal interaction.
Have current knowledge of membership rates, benefits, strategies, discounts and promotions.
Assist with completing any required sales reports.
Assist Director with implementing hotel specific selling strategies.
Follow-up on all members’ needs and inquires in an efficient and expedient manner.
Represent themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
Display a neat, clean and business-like appearance at all times.
Exhibit a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
Create monthly social hour and events calendar with the Director of Spa and Club Membership.
Conduct walk-in tours
Create gift bags for guest traces, VIPs, Hug’s, etc. Keep supplies stocked and on hand.
Contribute to the hotel’s overall sales effort by assisting guests as needed.
Perform other duties as assigned or deemed necessary by management.
Must accommodate fluctuating business demands
Assist guests with changes and special requests, as needed.
Full Time - Regular