Sage Hospitality Jobs

Job Information

Sage Hospitality Group Spa / Fitness Supervisor at The Ritz-Carlton, Chicago in Chicago, Illinois

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

The Ladies & Gentlemen in our Spa are always responsive to the expressed and unexpressed wishes and needs of our guests. They use their expertise to build strong relationships and create Ritz-Carlton guests for life.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work along side your fellow employees to bring special moments to life for our guests and each other.

Job Overview

Ensures Spa operates efficiently and associates create memorable experiences for spa guests. Responds in a professional and courteous manner to arriving, departing, in-house guests and members by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding spa reservations, club information and guest concerns.

Responsibilities

  • Supervise Spa Cleaning Attendnats to ensure an optimal level of service and hospitality is provided to all members and guests.

  • Train, direct the work of, resolve issues/problems and coach the team members to ensure a quality operation.

  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

  • Completes established check-in procedures for arriving guests/members and facilitates the checkout procedure.

  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise spa charges upon check-out and maintain accurate hotel records.

  • Courteously and accurately answers inquiries from potential guests/members and schedules spa reservations. Uses suggestive selling techniques to up sell services and retail.

  • Maintains good customer relations by using guest name throughout interactions, by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.

  • Maintains clear and concise communication with leadership team and management regarding any occurrences involving associates, guests or members that require attention.

  • Support retail department by verifying incoming orders, adjusting inventory levels in Envision and regularly stocking, cleaning, and ensuring a presentable retail area.

  • Responsible for ordering office supplies, complimentary guest supplies and operating supplies according to budgetary guidelines.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s) in a leadership role.

Knowledge/Skills

  • Requires understanding of all hotel front office procedures.

  • Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.

  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

  • Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills.

  • Ability to communicate information and hotel services to management and guests. Second language may be required.

  • Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.

  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Continuous standing 90% of time -communicating with guests.

  • No climbing required.

  • No driving required.

  • Lifting up to 50 lbs. guest luggage and retail inventory; limited.

  • Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited.

  • Carrying up to 25 lbs. guest luggage; limited.

  • Continuous standing -80% of shift.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.

Benefits

Medical

Dental

Vision

Vacation Time

Sick Time

Paid Holidays

401K

Marriott Discount

ID: 2023-16043

Position Type: Regular Full-Time

Property : The Ritz Carlton Chicago

Outlet: Not Applicable

Category: Spa

Address : 160 E Pearson St

City : Chicago

State : Illinois

EOE Protected Veterans/Disability

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