Sage Hospitality Jobs

Job Information

Sage Hospitality Resources Rooms Controller at The Ritz-Carlton, Chicago in Chicago, Illinois

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an arrayof museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago,a luxury hotel set atop Water TowerPlace in the historic Gold Coast, guests will have everychance to explore the city, from shopping along Michigan Avenue to viewing famous works atthe Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lappool and spacious accommodations overlooking the city, guests may not want to leave thepremises.

The Front Office at The Ritz-Carlton, Chicago sets the stage for our guests. The Ladies & Gentlemen in this department are instrumental in building strong relationships and creating Ritz-Carlton guests for life.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Job Overview

The Rooms Controller is responsible for the maintaining and coordinating the day-to-day operation of the Front Desk with regard to room inventory; organizing guest room moves; controlling sell-out days and supervising upgrades. MARRIOTT SYSTEMS - OPERA/MARSHA preferred.


  • Works closely with front office, engineering, reservations, sales and housekeeping departments to ensure all rooms details are accurate and complete.

  • Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests.

  • Ensures that special reservations and accommodations are handled properly, with no errors.

  • Blocks group rooms, daily rooms and special request rooms.

  • Maintains a room pool from which rooms may be pulled for early arrivals and special requests.

  • Coordinates the status of out of order rooms with the Engineering Department.

  • Block early arrivals, special needs guests, & VIP’s

  • Orchestrate room moves, communicate & expedite guests waiting for rooms

  • Review all group resumes & ensure all appropriate information is communicated to associates

  • Approach all encounters with guests and associates in a professional and personalized manner.

  • Actively participates in daily briefings and meetings

  • Understand and communicate promotions and enhancements effectively with Service Professionals and guests

  • Performs other duties as assigned, requested or deemed necessary by management.


Education/Formal Training

Minimum of 4 year college degree or equivalent


A minimum of two years’ experience in Rooms Operations. Luxury hospitality experience is preferred.


  • Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.

  • Possess excellent verbal and written communication skills.

  • Ability to work independently, without direct supervision or as part of a cohesive team.

  • Ability to think clearly, analyze and resolve problems, while exercising good judgment

  • Multilingual skills are preferred

  • Portray a professional image and personality exuding confidence and leadership skills.

  • Ability to conduct oneself in a discrete manner in all guest areas

  • Must be able to lift up to 50lbs. continually throughout shift.

  • Must be able to push, pull and move levers, equipment and furniture throughout shift.

  • Must be able to work with arms raised above head throughout an shift.

  • Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required physical demands

  • Lifting, pushing, pulling, carrying -limited lifting, pushing, pulling, carrying up to 15-20 lbs. Generally boxes, computer equipment.

  • Bending/kneeling -limited bending/kneeling required when arranging supplies or equipment.

  • Mobility -limited mobility between offices and departments. No continuous standing, climbing or driving.

  • Excellent hearing required to train and interact with management and associates.

  • Excellent vision required to read reports, computer, etc.


Prolonged sitting throughout entire shift at computerized or manual work station in office environment. Inside 95% of shift.


Marriott Discount

Sage Hotel Discounts Across the US

Medical, Vision, & Dental Insurance

Referral Bonus Eligible

Access to the Sage Savings Spot (Beneplace)

ID: 2021-6176

Position Type: Regular Full-Time

Property : The Ritz Carlton Chicago

Outlet: Hotel

Category: Front Desk & Guest Services

Tipped Position: No

Address : 160 E Pearson St

City : Chicago

State : Illinois

EOE Protected Veterans/Disability