Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an arrayof museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago,a luxury hotel set atop WaterTower Place in the historic Gold Coast, guests will have everychance to explore the city, from shopping along Michigan Avenue to viewing famous works atthe Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lappool and spacious accommodations overlooking the city, guests may not want to leave thepremises.

Dining at this downtown Chicago hotel begins with Torali, a modern Italian steakhouse favoringhandmade pastas and dry-aged meats. The experience extends to its bar and rooftop, bothinternationally inspired and locally driven, and The Café offering specialty coffee in agreenhouse-inspired space.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the mostpassionate and skilled hospitality professionals. Asone of our Ladies and Gentlemen, you willreflect the values that make us the world’s finest luxury brand. Here, in a diverse environmentwhere individual aspirations are fulfilled and quality of life is enhanced, you will be inspired towork alongside your fellow employees to bring special moments to life for ourguests and eachother.

Job Overview

Sale, plan, organize and manage the details for restaurant events including meetings, social functions, and catering, etc. Manage the sales process for restaurant functions to include, proposals, BEO creation, menu selection, and internal communication with restaurant and kitchen. Manage the marketing plan for the restaurant on a quarterly and annual basis to include graphics, PR and social media. Maintain all social media presence, promoting the restaurant events, promotions, etc.

Support management of the daily operations of the food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Responsibilities

• Achieve a minimum of 90% of sales productivity goals and 100% of activity goals, as established by management.

• Work with F&B leadership to create, maintain, and track the success of a strategic marketing plan for the restaurant.

• Responsible for following the marketing plan to achieve business goals as determined by F&B Leadership.

• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to the clients’ expectations.

• Direct Sales: Targets appointment-oriented sales calls to ensure a successful direct sales effort, in accordance with goals established by the department budget and marketing plan.

• Key Account Management: Maximize current F&B outlet key accounts by identifying and developing those that offer revenue growth.

• New Account Development: Captures competitor’s accounts through networking and research in order to target and solicit those most probable to generate new business.

• Acquire referrals from existing accounts: Follow up on all leads within 48 hours of receipt in an effort to create new business for the restaurant.

• Group Retention: Is responsible for rebooking group and applicable catering events through building strong, professional customer relationships and providing consistent outstanding customer service.

• Account Service and Management: Maintains well documented, accurate, organized and up to date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.

• Develops customer profiles and maintains an effective trace system including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.

• Represent his/her-self and the restaurant with the highest level of integrity and professionalism, a service-focused approach and caring, sincere, attitude at all times.

• Respond to customer trends, needs, issues, to ensure a quality experience and enhance future sales prospects.

• Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market

Qualifications

Education/Formal Training

More than two years of post -high school education

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires thorough knowledge of the practices and procedures of the catering, food and beverage, menu development and pricing.

• Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines.

• Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.

• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

• Ability to drive to outside sales calls.

• Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent hearing required for verbal interaction with guests and associates.

• Excellent vision required for viewing set-ups.

• Excellent speech communication skills required for verbal interaction with guests and associates.

• Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally.

• Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally.

• Mobility - ability to service clients on a moments notice, variable distances. Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum). Climbing - up to 55 steps, 3-5% of 10 hours.

• Driving - distance varies for sales calls (approximately 20%).

Environment

Work inside 70% of 10 hour day; outside 30% of 10 hour day.

Benefits

Medical

Dental

Vision

401K

Marriott Discount

ID: 2023-15980

Position Type: Regular Full-Time

Property : The Ritz Carlton Chicago

Outlet: Not Applicable

Category: Catering & Events

Address : 160 E Pearson St

City : Chicago

State : Illinois

EOE Protected Veterans/Disability