Sage Hospitality Jobs

Job Information

Sage Hospitality Resources Mgr Revenue Mgmt in Chicago, Illinois

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an arrayof museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago,a luxury hotel set atop WaterTower Place in the historic Gold Coast, guests will have everychance to explore the city, from shopping along Michigan Avenue to viewing famous works atthe Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lappool and spacious accommodations overlooking the city, guests may not want to leave thepremises.

TheLadies & Gentlemen are always responsive to theexpressed and unexpressed wishes and needs of our guests. They use their expertise to buildstrong relationships and create Ritz-Carlton guests for life.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the mostpassionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you willreflect the values that make us the world’s finest luxury brand. Here, in a diverse environmentwhere individual aspirations are fulfilled and quality of life is enhanced, you will be inspired towork alongside your fellow employees to bring special moments to life for our guests and eachother.

Job Overview

To maximize revenue, profit, and market share associated with rooms and function space for each property. Manages the processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. With hotel’s leadership, determines and manages hotel sales strategy and pricing for transient, group, and catering. Identifies future market and hotel opportunities and effectively communicates through the organization. KNOWLEDGE OF MARRIOTT SYSTEMS IS STRONGLY PREFERRED. THIS IS NOT A REMOTE POSITION.

Responsibilities

  • Assist the management of all hotels in monitoring and analyzing demand patterns so that strategic daily selling strategies can be implemented to consistently drive REVPAR.

  • Constant monitoring of competition to make proper recommendations for system settings and rate placement for each hotel.

  • Develop a program and provide training to reservations, guest service agents, and front office staff so they can properly up sell and negotiate. Ensure appropriate reservation sales training is being conducted with property Front Office and Reservation Sales staffs.

  • Meet with the GM and evaluate their rate management capabilities and knowledge. Develop a learning plan that will help train the GM on day to day tasks that will help them become knowledgeable with their markets and understand when to make/recommend changes in their settings and rates.

  • Monitor daily flash reports and make recommendations and provide support to the staff as necessary.

  • Create and analyze competitive hotel information to assist in proper decision making.

  • Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability.

  • Ensure updated information exists in all channels, i.e. Reservation systems, internet, GDS, etc

  • Identifying revenue problems and opportunities with sufficient lead time to positively impact revenues. Consistently taking a strategic approach and finding new ways to effectively generate revenues.

  • Deals effectively with people, fostering teamwork, and leading by example.

  • Ensure a strategic mix of business and pricing strategies are set for the hotel based on market conditions to maximize revenue and profitability.

  • Continuous analysis of competitive sets, price positioning, seasonality and mix.

  • Use all Yield Management tools available to maximize efforts

  • Manage property participation and production through relevant Internet sites and other distribution channels (CRO, GDS, ADS, and Travel Agency Consortiums).

  • Assist in developing the annual property Business and Marketing Plans.

  • Complete the day-by-day budget model for the annual Business Plans.

  • Teach and coach company managers to strive for revenue forecasts to be accurate within 5%.

  • Continually seeks improvement in revenue management practices.

  • Provide Displacement Analysis solutions as needed.

  • Leads the annual Request for Proposal (RFP) process

Qualifications

Education/Formal Training

Four year degree preferred.

Experience

A minimum of two years’ experience and proven revenue management or reservations experience. Multi-property experience strongly preferred.

Knowledge/Skills

  • Excellent knowledge of transient, group, and catering customer segments.

  • Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.

  • Excellent understanding of total hotel revenue management concepts, processes, and systems.

  • Understands both Brand strategies and cultures and Independent Hotel positioning.

  • Knowledge of advanced revenue management techniques.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%

  • Travel – 30-50% travel to hotel properties required.

Environment

Prolonged sitting throughout entire shift at computerized workstation in office environment.

ID: 2021-2417

Position Type: Regular Full-Time

Property : Ritz Carlton Chicago

Outlet: Not Applicable

Category: Revenue Management

Address : 160 E Pearson St

City : Chicago

State : Illinois

EOE Protected Veterans/Disability

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