Sage Hospitality Resources Lead Front Desk Agent in Chicago, Illinois
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an arrayof museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago,a luxury hotel set atop Water TowerPlace in the historic Gold Coast, guests will have everychance to explore the city, from shopping along Michigan Avenue to viewing famous works atthe Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lappool and spacious accommodations overlooking the city, guests may not want to leave thepremises.
TheFront Office at The Ritz-Carlton, Chicago sets the stage for our guests. The Ladies &Gentlemen in this department are instrumental in building strong relationships and creatingRitz-Carlton guests for life.
Asone of our Ladies and Gentlemen, you willreflect the values that make us the world’s finest luxury brand. Here, in a diverse environmentwhere individual aspirations are fulfilled and quality of life is enhanced, you will be inspired towork alongside your fellow employees to bring special moments to life for our guests and eachother.
Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals.
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. ABLE TO WORK PM AND OVERNIGHT.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
High School diploma or equivalent
Experience leading a team
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Sage Hotel Discounts Across the US
Medical, Vision, & Dental Insurance
Referral Bonus Eligible
Access to the Sage Savings Spot (Beneplace)
Position Type: Regular Full-Time
Property : Ritz Carlton Chicago
Category: Front Desk & Guest Services
Tipped Position: No
Address : 160 E Pearson St
City : Chicago
State : Illinois
EOE Protected Veterans/Disability