Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

The Ladies & Gentlemen in Human Resources are always responsive to the expressed and unexpressed wishes and needs of our guests. They use their expertise to build strong relationships and create Ritz-Carlton guests for life.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work along side your fellow employees to bring special moments to life for our guests and each other.

Job Overview

Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values. Ensure prompt and appropriate response to conflict management. Evaluate and support proper staffing levels and positions to ensure the success of the hotel.

Coordinate, administer and report on various human resource programs, system and procedure to aid in the attraction, retention and motivation of employees in accordance with policies, procedures and government laws and regulations while promoting a safe, fair, positive work environment. The position is responsible for recruiting and hiring primarily hourly employees and daily administration of various salary, benefit, government and employee relations programs. Recommends and implements procedural/process changes.

Responsibilities

• Recruit, screen, interview, perform reference checks and coordinate department interviews for hourly candidates while maintaining the applicant flow logs to ensure quality hires and compliance with federal, state and local laws and regulations.

• Position the hotel as the "preferred employer" in the area by maintaining strong community relations with referral agencies to maintain strong applicant flow.

• Coordinate and conduct associate orientation to introduce the associate to the hotel/company and ensure the appropriate information is disseminated and the appropriate forms are completed and processed: may include but not limited to, new hire forms, tax forms, benefit enroll forms, I-9 forms and an overview to the company handbook and employee policies.

• Communicate, educate and administer the associate benefit program in a timely, accurate manner.

• Assist in the development, coordination, and implementation of various associate relations programs and events to ensure consistent administration and reduction of turnover.

• Provide open communications and promote a positive and pro-employee work environment.

• Bring all sensitive associate related information to the attention of the DHR in all instances to limit liability.

• Prepare/monitor Payroll Action Forms & input/update UKG new hires, terms and daily changes to ensure accurate, up-to-date information is available for payroll and management.

• Process forms and respond to written and oral inquiries regarding verification of employment, wages, unemployment compensation and worker's compensation claims, in a manner which is consistent and ensure that liability is minimized.

• Maintain employee records, files and the human resource office systems.

• Audit Fair Work Week and Attendance for compliance.

• Partner with managers on diciplinary action and review documentation prior to administration.

• Compile various corporate reports and property reports to provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations.

Qualifications

Education/Formal Training

Four year college degree or equivalent/education experience.

Experience

Experience is required with this company or other organization(s) for one to two years in hotel, human resources or related position.

Knowledge/Skills

Must have moderate PC knowledge, Microsoft Office, minimum typing speed of 45 wpm.

• Ability to write and communicate professionally, bi-lingual fluency a plus.

• Must be hospitality oriented, and possess the ability to complete multiple tasks simultaneously. May require supervision/management skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying -5% annually requires moving of supplies, files, transporting training materials, lifting binders on a regular basis.

• Bending/kneeling -5% daily would require entering lower drawers of filing cabinets that require bending, as needed to remove debris from floor to maintain a safe work area.

• Mobility -30% of day spent around the hotel maintaining employee relations, accessing copier, fax, maneuvering around the busy HR office.

• Continuous standing -only when conducting training usually 4 hour maximum -average once a month.

• Excellent hearing required to hear employee concerns, conduct interviews, phone work.

• Excellent vision required to review documentation, judge appearance, read applications, file records.

• Excellent speech communication skills required to conduct interviews, counseling sessions, phone work.

• Excellent comprehension and literacy required to review and prepare documentation.

Environment

95% indoor office environment

Benefits

Medical

Dental

Sick

Vacation

401K

Marriott hotel discounts

ID: 2024-25194

Position Type: Regular Full-Time

Property : The Ritz Carlton Chicago

Outlet: Not Applicable

Category: Human Resources

Address : 160 E Pearson St

City : Chicago

State : Illinois

EOE Protected Veterans/Disability