Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Job Overview

To assist in the overall operation of the Human Resources function by maintaining accurate associate records. To provide support in the areas of employment, benefit administration, associate relations and training. Coordinate, administer and report on various human resource programs, system and procedures to aid in the attraction, retention and motivation of associates in accordance with policies, procedures and government laws and regulations. Daily administration of various benefit, government and associate relations programs. Recommends procedural/process changes.

Responsibilities

• Maintain all logs (new hire, termination, transfers, department meetings, turnover reports, birthdays, anniversaries, training, recognition) daily by period and prepare reports in a timely, accurate manner.

• Maintain employee records, files and the human resource office systems to compliance standards.

• Prepare correspondence and memos as needed.

• Assist in screening hourly applicants and determine eligibility for employment when department managers have the need. Refer to department manager when appropriate. Execute the employment process

• Assist with all benefit enrollment and administration including group health insurance, 401K, vacation, sick, leave of absence and jury duty pay. Ensure all policies and procedures are followed, forms are accurate and administered in a timely manner.

• Assist with orientation; overview of benefits to new associates, instruct on completion of enrollment forms and audit for accuracy, provide overview of company handbook.

• Prepare/monitor Payroll Action Forms & input/update ADP new hires, terms, transfers and manual check calculations to ensure accurate, up-to-date information is available for payroll and management.

• Notify managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure reviews are given in a timely manner.

• Assist with reception duties: greeting concerned associates and directing to appropriate manager if necessary.

• Assist in the production of associate newsletter.

• Ensure complete compliance of the Immigration Reform and Control Act for all associates.

• Conduct exit interviews of hourly associates and log and update in tracking spreadsheet.

• Keep associate bulletin boards current, post memos, pictures of associate events, loss prevention materials.

• Inventory office and benefit supplies on a regular basis, complete purchase orders needed to purchase supplies and maintain needed inventory.

Qualifications

Education/Formal Training

Associates or Bachelors degree in HRM or related field or equivalent education. Experience preferred.

Experience

Minimum of one year hotel or human resource related work experience preferred

Knowledge/Skills

• Must have basic PC knowledge, minimum typing speed of 45 wpm.

• Ability to write and communicate professionally, bi-lingual fluency is required.

• Must be hospitality oriented and possess the ability to work under pressure.

• Should possess the ability to complete multiple tasks simultaneously.

• Must excel in attention to detail and the ability to stay focused on task while prioritizing time and deadlines.

• Excellent hearing required to conduct interviews, hear associate concerns, conduct reference checks, answer phones.

• Excellent vision required to review all incoming documentation, read applications, filing, etc.

• Excellent speech communication skills required to conduct interviews, reference checks, handle phone and associate inquiries.

• Excellent comprehension and literacy required to read all documentation, applications and write documentation; i.e., screening forms, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Transporting supplies up to 35 lbs., carrying training materials. Lift binders of documentation.

• Bending/kneeling to lower filing cabinets, bottom desk drawers for materials.

• Mobility – need to be able to move about the hotel to maintain associate relations. Possess the ability to move around office to access files.

• Continuous standing – to assist in training sessions.

• No climbing or driver required.

Environment

Work inside 95% of day.

Benefits

Accrue time off based on years of service

Medical, dental, & vision insurance

Eligible to participate in the Company’s 401(k) program with employer matching

Flexible spending accounts options

Basic Life and AD&D insurance

Short-term disability options

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

Eligible to participate in the Employee Referral Bonus Program, up to $1,000 per referral

$18- $35/hourly

ID: 2025-26062

Position Type: Regular Full-Time

Property : The Ritz Carlton Chicago

Outlet: Hotel

Category: Human Resources

Address : 160 E Pearson St

City : Chicago

State : Illinois

EOE Protected Veterans/Disability