Sage Hospitality Resources Director of Group Sales at The Ritz-Carlton in Chicago, Illinois
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an arrayof museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago,a luxury hotel set atop WaterTower Place in the historic Gold Coast, guests will have everychance to explore the city, from shopping along Michigan Avenue to viewing famous works atthe Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lappool and spacious accommodations overlooking the city, guests may not want to leave thepremises.
TheLadies & Gentlemen in our Sales & Marketing department are always responsive to theexpressed and unexpressed wishes and needs of our guests. They use their expertise to buildstrong relationships and create Ritz-Carlton guests for life.
Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. Asone of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.
Supervise and control the Group Sales' operations to achieve customer satisfaction and meet/exceed sales, revenue and profit objectives. Position is responsible for developing and recommending a group sales marketing plan and budget, the daily operations and training and directing of the sales staff. MARRIOTT SYSTEMS PREFERRED.
Solicit, negotiate and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, property tours, networking, etc.); maximize room revenue to meet/exceed goals. (45%)
Supervise Group Sales to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication, recommend discipline and termination as appropriate. (10%)
Recommend, assist in developing, implementing, monitoring, and controlling the group sales annual budget and marketing plan; analyze competition, market trends and customer needs and comments; prepare and review forecasts, period and reports and various sales and rate reports to continually assess the group's productivity against the budget, plan and market place. (10%)
Implement company programs (Sage/Franchisor) and direct the operations in a manner consistent with Sage’s policies and procedures to meet/exceed budgeted room night, average rate and revenue goals while ensuring quality customer service. (10%)
Develop and continually enhance relationships with key corporate, business and travel industry accounts, community organizations and professional associations to maintain high visibility and increase our market share. (10%)
Act as a liaison with other departments in the hotel via weekly meetings to provide information in a timely manner and ensure group needs are carried out as contracted. (5%)
A four year college degree or equivalent education/experience.
Three to four years of employment in a related position with this company or other companies.
Requires advanced knowledge of the principles and practices within the sales, marketing, hospitality profession. This includes experiential knowledge required for management of people, complex problems and efficient sales activities.
Must possess a working knowledge of Delphi.
Makes decisions within the standards of the position which can impact more than one department, but usually not more than one hotel. Only general policies and procedures are available for guidance and superior is kept informed only of general directions of assignment.
Requires analyzing activities or information involving some original data manipulation or interpretation to arrive at logical conclusions.
Must possess highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, and operate basic office equipment.
Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions
Office environment, weather exposure when making sales calls
Sage Hotel Discounts Across the US
Medical, Vision, & Dental Insurance
Referral Bonus Eligible
Access to the Sage Savings Spot (Beneplace)
Position Type: Regular Full-Time
Property : The Ritz Carlton Chicago
Category: Sales & Marketing
Address : 160 E Pearson St
City : Chicago
State : Illinois
EOE Protected Veterans/Disability