Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

The Banquets department at The Ritz-Carlton, Chicago is led by a passionate team of experts who design events around the desires of each client. Together, they create unique, memorable and personal experiences for our guests.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Job Overview

Responsible for training, assisting and supervising banquet house persons in the setting up, cleaning, servicing and maintenance of banquet equipment, function rooms and related service areas, ensuring guest satisfaction, the achievement of company standards, safety policies and profit maximization.

Responsibilities

• Review the BEO and day work assignments with supervisor.

• Assign and direct the set-up duties relative to preparing for functions.

• Assist house persons in physical set-up, cleaning and arrangement of tables and equipment according to BEO specifications while adhering to standards of job safety.

• Monitor and ensure all SOPs, policies, procedures and regulations are followed while supervising and performing duties and guest related activities.

• Inspect all function rooms - check each room for completeness.

• Direct/assist in refreshing rooms during breaks.

• Receive and issue packages for guests for related functions.

• Properly maintain, store and secure all banquet equipment.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

One to three years experience as banquet house person.

Knowledge/Skills

• Excellent hearing is necessary to communicate with supervisor, co-workers, guests.

• Excellent vision necessary to ensure rooms are cleaned, set-up according to BEO.

• Excellent verbal skills are necessary to communicate with supervisor, co-workers and guests.

• Excellent literacy is necessary to read and understand instructions on BEOs.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.

• Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.

• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.

• Continuous standing -during preparation, during service hours or during expediting.

• Must have vision ability to see minute objects at arms length, to read meters and controls.

Environment

Physically strenuous -continual standing, walking, bending and lifting in indoor environment. Intermittent exposure to extreme heat (dishroom & kitchen) and cold (coolers & freezers).

Benefits

The Perks

• Marriott Discount

• Sage Hotel Discounts Across the US

• Medical, Vision, & Dental Insurance

• Referral Bonus Eligible

• Access to the Sage Savings Spot (Beneplace)

ID: 2024-22350

Position Type: Regular Full-Time

Property : The Ritz Carlton Chicago

Outlet: Hotel

Category: Banquets

Tipped Position: No

Address : 160 E Pearson St

City : Chicago

State : Illinois

EOE Protected Veterans/Disability