Sage Hospitality Jobs

Job Information

Sage Hospitality Group Assistant Director of Housekeeping at The Ritz-Carlton, Chicago in Chicago, Illinois

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an arrayof museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago,a luxury hotel set atop WaterTower Place in the historic Gold Coast, guests will have everychance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Job Overview

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Assists in implementing and enforcing procedural changes.

Responsibilities

  • Supervise the housekeeping staff; planning, apportioning, and directing their work, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.

  • Assist the Executive Housekeeper in interviewing and selecting new employees for hire

  • Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status

  • Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary

  • Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.

  • Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

  • Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.

  • Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.

  • Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.

  • Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Qualifications

Education/Formal Training

One to two years of post high school education.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

  • Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.

  • Requires supervisory/management skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.

  • Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.

  • Carrying up to 35 lbs. of supplies. Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.

  • Ability to communicate information and hotel services to management and guests.

  • Ability to inspect guest rooms, public areas, and back of house, and review reports.

  • Ability to communicate with guests, on a telephone, and on a two-way radio with associates.

  • Ability to interpret reports.

  • Occasional kneeling required.

  • Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.

  • No driving required.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits

Medical

Dental

Vision

401K with Company Match

EAP

ID: 2022-11554

Position Type: Regular Full-Time

Property : The Ritz Carlton Chicago

Outlet: Not Applicable

Category: Housekeeping & Laundry

Address : 160 E Pearson St

City : Chicago

State : Illinois

EOE Protected Veterans/Disability

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