Why us?

Let’s do this!!! Are you looking for your next adventure then look no more!! Our Golden Owl Tavern team is looking for you! COME JOIN OUR NEST! The Tavern is located on the campus of UNC Charlotte, nestled inside the UNC Charlotte Marriott Hotel & Conference Center. The perfect candidate will be able to create one-of-a-kind events and aide in creating memorable experiences like non other, from a signature dinner option for private dining events to moonlight events on the patio. Our desire is to create a place where individuals seek to go to not merely travel through.

Our Golden owl hostssouthern hospitality with a new twist! from our one-of-a-kind dishes to craft cocktails we passionately strive to be the best and create excellence in everything we do. We are known best for being authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations of our teams and guests by creating a exciting and FUN working environment!

As a member of the Owl / Marriott family our vision is ensuring a culture that “makes the ordinary extraordinary!” The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today!

Job Overview

Solicit, capture, plan and coordinate restaurant private dining functions, while maximizing the space to meet and ideally exceed revenue goals. Position is responsible for finalizing business. Recommends program and procedural changes. Position is also responsible for marketing and properly representing the restaurant brand following restaurant brand guidelines.

Responsibilities

• Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing space to meet/exceed revenue goals.

• Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals.

• Plan, upsell and detail the event with the client including: space requirements, times, equipment, menus, themes/decorations, etc.

• Complete the contracts, prepare the appropriate paperwork, including event orders, coordinate with the appropriate areas, resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.

• Prepare status and period end reports.

• Maintain up-to-date knowledge of corporate and restaurant procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals.

• Professional and positive communication to both guests and fellow associates.

• Work with chefs to ensure menus are appropriate and up to date.

• Restaurant Promotion Execution: Assist with the planning and execution of restaurant level promotions such as beer dinners, wine dinners, chef classes etc.

• Responsible for supervisong the day of the event duites.

• Identify key business contacts in trade area and developing these relationships looks for ways to recognize business and attract regular visits from employees while encouraging private event sales simultaneously.

Qualifications

Education/Formal Training

More than two years of post -high school education

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires knowledge of general sales techniques.

• Requires yield management experience.

• Requires highly developed customer service skills.

• Requires ability to hear, speak, read and write English fluently.

• Requires 12th grade level mathematics, spelling and reading skills.

• Requires effective business writing skills.

• Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.

• Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.

• Understand and follow verbal/written instructions.

• Work on more than one task at a time.

• Develop strong internal and customer relationships.

• Set and manage priorities and plan activities in advance.

• Solve problems and make sound business decisions.

• Respond to coaching, feedback and training. Strong and effective sales skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally.

• Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally.

• Mobility - ability to service clients on a moments notice, variable distances.

• Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum).

• Climbing - up to 55 steps, 3-5% of 10 hours.

• Driving - distance varies for sales calls (approximately 20%).

Environment

Work inside 60% of 10 hour day; outside 40% of 10 hour day.

ID: 2023-16079

Position Type: Regular Full-Time

Property : UNC Charlotte Marriott

Outlet: Golden Owl Tavern

Category: Sales & Marketing

Address : 9041 Robert D. Snyder Rd

City : Charlotte

State : North Carolina

EOE Protected Veterans/Disability