Sage Hospitality Group Concierge Evening in Charlotte, North Carolina
You should Work Where you Belong!
Do you desire to be part of a great adventure? then look no more the UNC Charlotte Marriott is for you! we passionately strive to be the best and create excellence in everything we do. We are known best for being authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.
Sage Hotels vision is ensuring a culture that “makes the ordinary extraordinary!” The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Let's get started on your next big adventure! Join us today!
Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.
If applicable, set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.
Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
Offer services of ticket agencies, limousine service and tour guide organizations to guests.
Service each guest comment/complaint according to procedure -escort and service VIP guests.
High school education or equivalent experience.
One year previous customer service related experience.
Requires knowledge of hotel policies, procedures and services.
Ability to communicate in English. Second language is desirable.
Ability to achieve positive guest relations and maximize guest satisfaction.
Excellent hearing required to communicate in person and on telephone frequently.
Moderate vision required to set-up food display.
Understand recreational information.
Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.
Pushing/pulling small cart.
Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.
Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).
Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information
Work inside 95% shift.
Position Type: Regular Part-Time
Property : UNC Charlotte Marriott
Category: Front Desk & Guest Services
Address : 9041 Robert D. Snyder Rd
City : Charlotte
State : North Carolina
EOE Protected Veterans/Disability