Why us?

UNC Charlotte Marriott is excited to add to our team a Banquet Captain!

We are a warm and welcoming here at the UNC Charlotte Marriott, a 226-room hotel featuring 24,000 sq ft of meeting space conveniently located north of the downtown Charlotte area. We are excited to be the newest gathering place featured in the university area with our Golden Owl Tavern. We are easily located north of the city on the campus of University of North Carolina at Charlotte. A compact and cozy place to chill and enjoy managed by Sage Hospitality.

Our team represents the best and brightest in the industry, we are an award-winning team, most recently our property, was awarded the Hotel of the Year from the NFL NFC for outstanding hotel service! and ranked in the top ten of Marriott Branded hotels in several categories. Join forces with the top hospitality team and help navigate our guests through their journey. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time.

As a member of the leadership team, you will have the opportunity for personal growth, and to impact the growth and development of your team, while we continue to focus and engage with our community to enrich lives one experience at a time.

Our vision is to be recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” Join us today!

Make your mark at the quintessential spot in the University City, a true landmark location.

A Rewarding Experience:

• Medical, dental, & vision insurance

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Paid time off for vacation, sick time, and holidays

• Eligible to participate in the Company’s 401(k) program with employer matching.

• Employee Assistance Program

• Tuition Reimbursement

• Great discounts on Hotels, Restaurants, and much more

Job Overview

Set-up, maintain and break down buffet for breakfast, lunch and/or dinner in a safe, accident-free manner. Assist the guests as needed to ensure that all foods are properly served.

Responsibilities

• Read BEO and know how to complete a set-up.

• Set tables in assigned area correctly and uniformly.

• Keep station neat and clean while servicing guest per established policies and procedures.

• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.

• Set tables in assigned area correctly and uniformly.

• Keep station neat and clean while servicing guest per established policies and procedures.

• Use proper in-room clearing and tray jacks.

• Break down buffets or other special food service tables and equipment.

• Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment.

• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.

• Keep kitchen area & all storage areas clean according to policies set forth by management.

• Clearly and timely communicate needs and concerns to Banquet Captain and/or Manager/Director

• Hours: Flexible; scheduled days and times may vary based on need.

• Complete all set-up and closing duties. Set-up table according to procedures, with table cloth, skirting, food and utensils.

• Maintain buffet table throughout the day, have all food items and utensils out on time and inform manager or hostess of any additional items needed on the table.

• Assist guests; help serve as needed and respond to questions using suggestive selling techniques.

• Clean off buffet table including putting all utensils, food and other items back in the appropriate place in the kitchen.

• Polish up mirrored buspans and coffee urn on a daily basis and put back in dry storage. Perform sidework duties as needed.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

One to two years in a related position with this company or other organization(s).

Knowledge/Skills

• Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.

• Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.

• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

• Bending/kneeling: Ability to bend to lower level cabinets and lift trays.

• Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours.

• No driving required.

• Must have moderate comprehension and literacy to read use records and all special requests.

• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate.

• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

Environment

Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

ID: 2023-20899

Position Type: Regular Full-Time

Property : UNC Charlotte Marriott

Outlet: Hotel

Category: Banquets

Address : 9041 Robert D. Snyder Rd

City : Charlotte

State : North Carolina

EOE Protected Veterans/Disability