Sage Hospitality Jobs

Job Information

Sage Hospitality Group Sales and Marketing Coordinator in Boston, Massachusetts

Why us?

At Hotel Commonwealth, in the heart of Fenway, we begin with a simple premise. We take cues from each guest to help define how we can be distinctly ‘of service’ to them – it’s a guest-changing philosophy that doesn’t live in a manual, but rather within the DNA of our brand. Unscripted hospitality plays out daily in all we do. It empowers our employees to provide incomparable, authentic service.

With the stylish and incredible rooms and suites, and incomparable Fenway Park overlooks, the rooms and public spaces show the hotel’s legendary urban charm. We want you to share your love of the city and its charms and energy. We have a keen eye for detail and pride ourselves on being unrivaled hosts to guests from all reaches. We are a team that looks forward to the experiences we create for guests, and the joy we find in working together.

Job Overview

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

This is an excellent for someone seeking experience and growth in the Private Events sector of a luxury Hotel with strong leadership and autonomy potential.

This position requires availability Monday - Friday.

Responsibilities

  • Answer sales office phones. Respond to sales inquiries accurately, timely and in a professional manner.

  • Correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.

  • Coordination of group business as contracted by the sales manager/DOS. Determine and coordinate all needs of the customer.

  • Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.

  • Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.

  • Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.

  • Work with sales personnel to achieve required sales team goals.

  • Have current knowledge of hotel rates, strategies, discounts and promotions.

  • Assist with completing any required sales reports.

  • Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.

  • Assist hotel with implementing hotel specific selling strategies.

  • Marketing and website assisance and projects as assigned.

  • Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.

  • Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.

  • Display a neat, clean and business-like appearance at all times.

  • Create gift bags for guest traces, VIP’s, etc. Keep supplies stocked and on hand.

Qualifications

Education/Formal Training

High school diploma or vocational secretarial.

Experience

Previous sales, hospitality, and secretarial experience preferred.

Knowledge/Skills

  • Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.

  • Advanced knowledge/use of OPera, Delphi preferred but not required.

  • Alphabetizing, grammar and punctuation skills.

  • Standard business letter formats.

  • Strong editing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.

  • Able to read contracts and letters.

  • Able to use computers.

  • Excellent attention to detail and multi-tasking skills.

  • Bending/kneeling - repeated bending and kneeling required while filing

  • Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

General office and hotel environment

Benefits

The Perks:

  • Sage Hotel & Restaurant Discounts across the US

  • Medical, Vision, & Dental Insurance

  • Vibrant Urban Location close to public transportation

  • Complimentary Shift Meal Stipend

  • Perq Program with MBTA

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

ID: 2022-15155

Position Type: Regular Full-Time

Property : Hotel Commonwealth

Outlet: Not Applicable

Category: Sales & Marketing

Address : 500 Commonwealth Ave

City : Boston

State : Massachusetts

EOE Protected Veterans/Disability

DirectEmployers