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Sage Hospitality Resources Overnight Housekeeping Houseman in Boston, Massachusetts

15531BR

Req #:

15531BR

Why Us:

Unscripted Honest Hospitality

At Hotel Commonwealth, we begin with a simple premise. We take cues from each guest to help define how we can be distinctly ‘of service’ to them – it’s a guest-changing philosophy that doesn’t live in a manual, but rather within the DNA of our brand. Unscripted hospitality plays out daily in all we do. It empowers our employees to provide incomparable, authentic service.

Job Title:

Overnight Housekeeping Houseman

Location Name:

Hotel Commonwealth Boston

City:

Boston

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

POSITION FOCUS

Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

This position will be 2 overnights, with the possibility to work some day shifts as well.

ESSENTIAL RESPONSIBILITIES

  • Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles,

  • Remove trash and/or linens and note any areas that need immediate cleaning.

  • Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc.

  • Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner.

  • Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.).

  • Stock linen and supply closets to ensure par inventories.

  • Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor.

  • Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; can defuse even high-tension situations comfortably.

Knowledge/Skills

Must have basic knowledge of dishwashing and business cleaning.

Abilities

Must have vision ability to see minute objects at arms length, to read meters and controls.

Must have finger, hand and upper body dexterity to grasp dishes, push, pull, carry and lift racks, carts, and large trash bins.

Must be able to bend, squat, reach and retrieve items from above head.

Must be able to lift, push, pull and carry up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.

Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.

Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.

Continuous standing -during preparation, during service hours or during expediting.

Must have moderate hearing to hear customers, supervisors, and communicate with other staff.

Must have excellent vision to see that product is prepared appropriately.

Must have moderate comprehension and literacy to read use records and all special requests.

Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.

Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be able to understand and follow written or verbal instruction, or instruction by example.

Must have the ability to keep breakage to a minimum by handling china, glassware and fragile equipment with care.

Education/Formal Training

None

Experience

6mos - 1 year of kitchen operations or dishwashing

Material/Equipment Used

Commercial dishwashing machine, trash compactor, broom, mop, floor buffer and other cleaning equipment. Continual exposure to hazardous chemicals used for cleaning.

Environment

Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Area of Interest:

Housekeeping & Laundry

Position Type:

Full Time - Regular

State:

MA

Address 1:

500 Commonwealth Ave

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