Sage Hospitality Resources Overnight Housekeeping Houseman in Boston, Massachusetts
Unscripted Honest Hospitality
At Hotel Commonwealth, we begin with a simple premise. We take cues from each guest to help define how we can be distinctly ‘of service’ to them – it’s a guest-changing philosophy that doesn’t live in a manual, but rather within the DNA of our brand. Unscripted hospitality plays out daily in all we do. It empowers our employees to provide incomparable, authentic service.
Overnight Housekeeping Houseman
Hotel Commonwealth Boston
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.
This position will be 2 overnights, with the possibility to work some day shifts as well.
Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles,
Remove trash and/or linens and note any areas that need immediate cleaning.
Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc.
Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner.
Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.).
Stock linen and supply closets to ensure par inventories.
Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor.
Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; can defuse even high-tension situations comfortably.
Must have basic knowledge of dishwashing and business cleaning.
Must have vision ability to see minute objects at arms length, to read meters and controls.
Must have finger, hand and upper body dexterity to grasp dishes, push, pull, carry and lift racks, carts, and large trash bins.
Must be able to bend, squat, reach and retrieve items from above head.
Must be able to lift, push, pull and carry up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
Continuous standing -during preparation, during service hours or during expediting.
Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
Must have excellent vision to see that product is prepared appropriately.
Must have moderate comprehension and literacy to read use records and all special requests.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be able to understand and follow written or verbal instruction, or instruction by example.
Must have the ability to keep breakage to a minimum by handling china, glassware and fragile equipment with care.
6mos - 1 year of kitchen operations or dishwashing
Commercial dishwashing machine, trash compactor, broom, mop, floor buffer and other cleaning equipment. Continual exposure to hazardous chemicals used for cleaning.
Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.
Area of Interest:
Housekeeping & Laundry
Full Time - Regular
500 Commonwealth Ave