Sage Hospitality Jobs

Job Information

Sage Hospitality Resources Conference Services Manager in Boston, Massachusetts

17389BR

Req #:

17389BR

Why Us:

Unscripted Honest Hospitality

At Hotel Commonwealth, we begin with a simple premise. We take cues from each guest to help define how we can be distinctly ‘of service’ to them – it’s a guest-changing philosophy that doesn’t live in a manual, but rather within the DNA of our brand. Unscripted hospitality plays out daily in all we do. It empowers our employees to provide incomparable, authentic service.

Job Title:

Conference Services Manager

Location Name:

Hotel Commonwealth Boston

City:

Boston

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

POSITION FOCUS

Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating rooms, rates, events and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists. The Conference Services Manager ensures the success of events and convention groups by serving as the liaison between the hotel operating departments and the client. Through efficient management of the conference requirements, participates in capturing revenue through sales of food, beverage, room rental and auxiliary services; while ensuring labor savings measures are followed. Coordinates and communicates all aspects of the conference planning, menu selling and all other detail aspects.

Requirements:

ESSENTIAL RESPONSIBILITIES

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people.

Composure

Is cool under pressure.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; can defuse even high-tension situations comfortably.

Knowledge/Skills

Requires a working knowledge of banquet/catering food and beverage services, policies or operations.

Requires knowledge of computer equipment.

Requires compiling facts and figures in accordance with established procedures.

Supervisory skills needed.

Excellent literacy necessary to read BEO’s, process gratuities and payroll, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.

Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.

Mobility - ability to service clients on a moment notice, variable distances.

Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum).

Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.

Ability to hear and communicate necessary for verbal interaction with guests and associates.

Vision ability necessary to view set-ups

Experience

One to two full years of employment in a related position with this company or other organization(s).

Material/Equipment Used

Basic office equipment and materials

Environment

Inside 95% of 10 hour day. Outside 5% of 10 hour day.

Temperatures - extreme summer heat of 95 degrees and above, and winter cold.

Area of Interest:

Catering / Convention Services

Position Type:

Full Time - Regular

State:

MA

Address 1:

500 Commonwealth Ave

DirectEmployers