Why us?

Sage Hospitality Group is set to hire a Guest Experience Coordinator at Hotel Van Zandt in Austin, Texas!

Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine’s, host pool parties, or check out one of the many pop-up events. Join us here to make a difference!

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.

Responsibilities

• If applicable, set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.

• Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.

• Offer services of ticket agencies, limousine service and tour guide organizations to guests.

• Service each guest comment/complaint according to procedure -escort and service VIP guests.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

One year previous customer service related experience.

Knowledge/Skills

• Requires knowledge of hotel policies, procedures and services.

• Ability to communicate in English. Second language is desirable.

• Ability to achieve positive guest relations and maximize guest satisfaction.

• Excellent hearing required to communicate in person and on telephone frequently.

• Moderate vision required to set-up food display.

• Understand recreational information.

• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.

• Pushing/pulling small cart.

• Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.

• Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).

• Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

Environment

Work inside 95% shift.

ID: 2024-23384

Position Type: Regular Full-Time

Property : Hotel Van Zandt

Outlet: Hotel

Category: Front Desk & Guest Services

Tipped Position: No

Address : 605 Davis St

City : Austin

State : Texas

EOE Protected Veterans/Disability