Sage Hospitality Jobs

Job Information

Sage Hospitality Resources Front Desk Agent in Austin, Texas

17376BR

Req #:

17376BR

Why Us:

We invite you to apply to the DoubleTree Austin, part of the Sage Hospitality management group. You are considering an award winning team with a 30 year history of success in the Austin hospitality market. Our beautiful hotel has been recognized for many years for outstanding performance and we were recently awarded the prestigious 2018 Sage Property of the Year Award. We are honored to have been selected as a winner for the local Recognize Good Award for Ethics in Business and have received numerous accolades for our work in the community. We are committed to promoting an enriching work environment and are commitment to developing and promoting our team.

We are loaded with perks: Medical, Dental, and Vision Insurance, 401 (k) with employer matching, Sage and Hilton Hotel Discounts, and SO much more!

  • Employee Referral Program- $200 to $1,000 based on position

  • Free Onsite Parking

  • Numerous recognition programs

  • Paid Time off for Vacation, Sick days, and Holidays

Job Title:

Front Desk Agent

Location Name:

Doubletree Austin

City:

Austin

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Requirements:

Competencies

Strategic Skills

Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

Operating Skills

Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.

Courage

Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Energy & Drive

Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

Personal & Interpersonal Skills

Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen. Must be able to operate a computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,

Mobility - must be able to reach all areas of hotel to assist clients.

Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Material/Equipment Used

Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Area of Interest:

Front Desk & Guest Services

Position Type:

Full Time - Regular

State:

TX

Address 1:

6505 N Interstate Hwy 35

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