Sage Hospitality Resources Bell Captain in Austin, Texas
We invite you to apply to the DoubleTree Austin, part of the Sage Hospitality management group. You are considering an award winning team with a 30 year history of success in the Austin hospitality market. Our beautiful hotel has been recognized for many years for outstanding performance and we were recently recognized in the Top 10 Doubletree Hotels in America in 2019! Also in 2019 our service scores were in the top 20% of the brand, and set a new record for the property. We are also honored to have been selected as a winner for the local Recognize Good Award for Ethics in Business and have received numerous accolades for our work in the community.
As a part of the Driving Team, you will be the face of the Doubletree Hotel! Given the nature of the role we require a good driving history and will need candidates to consent toa motor vehicle background check. We are seeking an energetic individual that loves creating extraordinary experiences for our guests and fellow associates. We are committed to promoting an enriching work environment and are commitment to developing and promoting our winning team.
We are loaded with perks: Medical, Dental, and Vision Insurance, 401 (k) with employer matching, Sage and Hilton Hotel Discounts across the US, and SO much more!
Employee Referral Program- $200 to $1,000 based on position
Free Onsite Parking
Paid Time off for Vacation and Sick days
7 Paid Holidays
Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Oversee and act as a lead to the Bell Staff ensuring highest levels of guest satisfactions and flow of procedures.
Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
Responds to guest needs by promptly delivering, in person, laundry, newspapers, iron & ironing board, additional linens, or as defined at the property.
Maintains written log, recording these requests and deliveries.
Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
Maintains a friendly, cheerful and courteous demeanor at all times. Points out to each guest the fire exits, usage of TV and A/C and provides ice.
If applicable, delivers newspapers nightly to all occupied rooms.
Maintains and acts as security at all times by: carrying radio after maintenance is gone; walking through the floors at least three times, making sure all access points to the building are secure including the driveway and garage if applicable.
Creates and maintains scheduling and staffing levels of the Bell Team.
Motivates and coaches team to ensure all team members are trained and performing at high levels.
Offer suggestions to leadership to improve operations and service offered at the property.
High School diploma or equivalent
At least two years in the hotel industry.
Must have excellent customer service skills and be fluent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to see objects and people up close and at a distance.
Must be able to grasp handles, carry bundles and lift packages.
Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
Must be able to drive automatic and manual vehicles.
Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.
Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements.
Position Type: Regular Full-Time
Property : Doubletree Austin
Outlet: Not Applicable
Min: USD $16.00/Hr.
Address : 6505 N Interstate 35
City : Austin
State : Texas
EOE Protected Veterans/Disability