Sage Hospitality Jobs

Job Information

Sage Hospitality Resources Banquet Server in Austin, Texas

Why us?

Sheraton Austin at the Capitol is seeking experienced server to join our team at The Yard in providing exceptional customer service!

Centrally located in downtown, Sheraton Austin features 367 beautifully appointed guest rooms, Brand new club lounge offering an extended hot continental breakfast and daily evening hors d’oeuvres and a state-of-the-art fitness facility. Conveniently located in the heart of Austin, walk to restaurants, music venues and bars. Only a 3-minute drive to the University of Texas Campus. Easy access on and off of I-35 for a short commute to and from Austin Bergstrom International Airport.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Under general supervision, provides prompt and courteous food service to customers. Set-up, service and break down assigned functions in a safe, accident-free manner.

Responsibilities

  • Read BEO and know how to complete a set-up.

  • Set tables in assigned area correctly and uniformly.

  • Keep station neat and clean while servicing guest per established policies and procedures.

  • Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.

  • Assist Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment.

  • Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.

  • Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders.

  • Complete assigned sidework.

  • Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times.

  • Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.

  • Travel requirements - local travel for outside catering functions only.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Knowledge/Skills

  • Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.

  • Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.

  • Must be able to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

  • Bending/kneeling: Ability to bend to lower level cabinets and lift trays.

  • Mobility: Maneuver in narrow areas and between seated guests.

  • Continuous standing required to service guest functions; 100% of the time scheduled.

  • Climbing approximately 12 steps 20% of 8 hours.

  • No driving required.

  • Must have moderate comprehension and literacy to read use records and all special requests.

  • Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.

  • Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Benefits

  • Supplemental Pay: Tips

  • Free Parking!

  • Medical, dental, & vision insurance

  • Health savings and flexible spending accounts

  • Basic Life and AD&D insurance

  • Paid time off for vacation, sick time, and holidays

  • Eligible to participate in the Company’s 401(k) program with employer matching

  • Employee Assistance Program

  • Tuition Reimbursement

  • Great discounts on Hotels, Restaurants, and much more.

  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

ID: 2021-7437

Position Type: Regular Full-Time

Property : Sheraton Austin

Outlet: Restaurant

Category: Banquets

Tipped Position: Yes

Address : 701 E 11th St

City : Austin

State : Texas

EOE Protected Veterans/Disability

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