Sage Hospitality Resources Server in Aurora, Colorado
At theDenver Airport MarriottHotelat Gateway Park, a member of Sage Hospitality, you areempowered and encouraged to create memorable and positive guest experiences with every guestevery day. At Sage our experience isunique. We areone of the nation’s leading hotel and restaurantmanagement and investment companies. Sage has a dynamic and progressive culture, is valueoriented, customer service driven and brings together a team of people passionate about making ameaningful difference every day.Our hotel near Denver International Airport (DEN) is proud to provide guests with top-notch serviceand spacious suites, some with stunning Rocky Mountain views. Connected to the airport viacomplimentary airport shuttle or just a mile from the A-Line commuter rail "Train to the Plane", ourideally located Denver Airport hotel offers easy access to local businesses, top restaurants, andpopular local attractions.In your role at theDenver Airport Marriott Hotel at Gateway Park, you will be enriching the lives ofyour fellow team members and our guests’ one experience at a time. You play an important role inbeing a “Host” for our hotel by creating meaningful connections, responding to cues, and making itbrilliant.Come join us at the Denver Airport Marriott Hotel at Gateway Park and become part of adiverse and dynamic team!
Under general supervision, provides prompt and courteous food service to restaurant customers.
Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
Presents a clean and professional appearance at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
High school education or equivalent.
Previous experience in similar position of 3 months or longer.
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
Must know standard cash-handling procedures.
Must be fluent in oral and written English.
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
Continuous standing -during preparation, during service hours or during expediting.
Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
Must have excellent vision to see that product is prepared appropriately.
Must have moderate comprehension and literacy to read use records and all special requests.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.
Perks and Benefits:
Marriott and Sage Hotels and RestaurantDiscountsWorldwide
Competitive Benefits Package
Dynamic Marriott Cultural Work Environment
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Great discounts on Hotels, Restaurants, andmuch more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
At Sage Hospitality we dare to be different; not only in theexperience we provide our guests, but alsoin the experiences we provide our team members. We believe in being true to ourselves andemploying our passions. We are not just looking for employees; we are looking for storytellers; we arelooking for experiential guides! Our guides are laid-back but attentive, genuinely enthusiastic, andcreative daydreamers who want to share their passion with others and the community!
Position Type: Regular Full-Time
Property : Denver Airport Marriott
Outlet: Fire & Spice
Category: Restaurant Operations
Min: USD $9.30/Hr.
Max: USD $9.30/Hr.
Tipped Position: Yes
Address : 16455 E 40th Cir
City : Aurora
State : Colorado
EOE Protected Veterans/Disability