Sage Hospitality Resources Group Rooms Coordinator in Alexandria, Virginia
Historic design and modern comforts come together at The Alexandrian and the Morrison House provides a unique luxury boutique experience, all with easy access to the region’s most popular historic attractions.
Founded in 1984, Sage Hospitality set out to be the best hotel owner and operator in the business. We’re talking figuratively, progressively and aggressively breaking the mold of the hospitality industry. As one of the U.S’s top hospitality management, investment and development companies, Sage is on a fast trajectory of growth and performance. Building upon what we do best—establishing some of the best hotels and restaurants in the world. Sage’s portfolio currently consists of over 60 hotels and 15 restaurants located in 20 states with approximately 6,000 associates. With nearly $1B under management, the company’s portfolio of high quality hotels including luxury and independent boutique properties, as well as premium-branded select and full-service properties operating under the Marriott, Hilton, Starwood and Hyatt brand family flags. The company strives to be recognized by its customers as the best in the business – creating places that people go to, not through.
Group Rooms Coordinator
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Must have basic customer service skills and PC operation. Must be extremely adept communicator and fluent in oral and written English. Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation. Must be able to use tact and understanding when dealing with demanding customers. Must be able to memorize facts and figures. Must be organized and display patience when handling more than one call at a time. Must be friendly, enthusiastic and helpful.
Must have vision to read small details on computer screen, detailed computer printouts and written communications. Must have manual dexterity to use computer key board and handle written material. Must have ability to communicate verbally and to follow written or verbal instruction.
High school diploma or equivalent.
No previous experience required.
Telephone, calculator, PC.
Prolonged sitting throughout entire shift at computerized or manual work station in office environment.
Full Time - Regular