Sage Hospitality Jobs

Job Information

Sage Hospitality Resources Director of Operations in Alexandria, Virginia

Why us?

Sage Hospitality has is looking for a a Director of Operations at the Alexandrian Hotel located in Alexandria Virginia. The person in this position will lead both the Rooms Operations and F&B Operations teams, overseeing the hotel’s Front Office, Housekeeping, Restaurant, Culinary and Banquet operations. As a member of the leadership team, you will have the opportunity for personal growth, you will have the opportunity to impact the growth and development of your team, you will have the opportunity to engage in our community, and you will enjoy the opportunity to enrich lives one experience at a time.

At Sage Hotel Management, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.

Sage’s vision is to be recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today!

Job Overview

Plan and manage two major functions of the hotel (e.g. the food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

Responsibilities

  • Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

  • Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.

  • Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.

  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

  • Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.

  • Execute and promote an accident prevention program to minimize liabilities and related expenses.

  • Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.

  • Assume the responsibilities of the General Manager in his/her absence.

Qualifications

Education/Formal Training

A four-year college degree or equivalent education/experience

Experience

Five to ten years of employment in a related position with this company or other organizations

Knowledge/Skills

  • Requires advanced knowledge of the hospitality and business management fields.

  • Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.

  • Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.

  • Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.

  • Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.

  • Must have excellent speech and written skills in order to communicate with managers, guests and employees.

  • Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have vision ability in order to visually inspect hotel.

  • Must have mobility to walk through the front and the back of the hotel.

  • Climbing approximately 20-30 steps 10% of the week.

  • Physically able to regularly inspect all areas of interior and exterior of facility.

Environment

General office and hotel environment

ID: 2021-2448

Position Type: Regular Full-Time

Property : The Alexandrian

Outlet: Hotel

Category: Operations Management

Address : 480 King St

City : Alexandria

State : Virginia

EOE Protected Veterans/Disability

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