Sage Hospitality Resources Director of Operations, The Alexandrian, an Autograph Collection Hotel by Marriott in Alexandria, Virginia
At Sage Hospitality, we are looking for talented people who have a genuine passionfor service. Our Core Values involve personal development, people,and a desire forwanting them to succeed. We believe each member of our team has a key part toplay in our delivery of outstanding service and memorable experiences for eachguest and are looking for a dynamic, enthusiastic Area Director of Operations to join our team.
Sage Hospitality manages the two beautiful Marriott Autograph Collection hotels as a part of their portfolio in Alexandria, VA: The Alexandrian and the Morrison House . Historic design and modern comforts come together at The Alexandrian and the Morrison House providing a unique luxury boutique experience, all with easy access to the region’s most popular historic attractions.
Plan and manage two major functions of the hotel (e.g. the food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.
Manage the people and culture of the hotels in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Develop, recommend, implement and manage the annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.
Execute and promote an accident prevention program to minimize liabilities and related expenses.
Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
Assume the responsibilities of the General Manager in his/her absence.
A four-year college degree or equivalent education/experience
Five to ten years of employment in a related position with this company or other organizations
Requires advanced knowledge of the hospitality and business management fields.
Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
Must have excellent speech and written skills in order to communicate with managers, guests and employees.
Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have vision ability in order to visually inspect hotel.
Must have mobility to walk through the front and the back of the hotel.
Climbing approximately 20-30 steps 10% of the week.
Physically able to regularly inspect all areas of interior and exterior of facility.
General office and hotel environment
Sage Hotel & Restaurant Discounts across the US
Medical, Vision, & Dental Insurance and Retirement saving plan
Convenient Downtown Location
Marriott International Hotel Discount for you and your Friends and Family
Free Parking for all Associates
Free Shift Meal
Position Type: Regular Full-Time
Property : The Alexandrian
Category: Operations Management
Tipped Position: No
Address : 480 King St
City : Alexandria
State : Virginia
EOE Protected Veterans/Disability