Sage Hospitality Resources Executive Housekeeper in Portland, Oregon
Req # 5735BR
Job Title Executive Housekeeper
Position Type Full Time - Regular
Location Name AC Portland
Why Us Sage Hospitality is set to hire an accomplished Executive Housekeeper at the newly opened AC Hotel Portland Downtown. Ideally located in the heart of downtown, the AC Hotel Portland blends contemporary style with cosmopolitan sophistication. Designed for the modern traveler who appreciates architecture and design, we offer an elevated travel experience with a European soul and a modern mindset. From check-in to checkout, each element of our downtown retreat has been tailored to alleviate the stress of travel while immersing guests in Portland’s vibrant culture, cuisine, and community. We’ve curated the hotel with inspiring works from local artists. By stripping away the unnecessary, we provide beauty in the essentials.
Founded in 1984, Sage Hospitality set out to be the best hotel owner and operator in the business. We’re talking figuratively, progressively and aggressively breaking the mold of the hospitality industry. As one of the U.S’s top hospitality management, investment and development companies, Sage is on a fast trajectory of growth and performance. Building upon what we do best—establishing some of the best hotels and restaurants in the world. We are headquartered in Denver, Colorado, surrounded by high-performing investments from coast to coast. With the advantage of hands-on experience, we’re also changing the way luxury in the hotel world looks. Developing modern, independent hotels with unique style, artistry and branding—creating places that people go to, not through.
Your success will be measured by your ability to:
Lead and implement operation initiatives with the department heads
Propel and maintain Guest Satisfaction Scores
Be a critical part of the leadership team and development of all property associates
Infuse the property with ideas, vision and purpose
The ideal candidate has a successful track record in a hotel housekeeping capacity, extensive success as a leader who can effectively manage a small team and ensure action plans and goals are attained, and can work in a strategic or tactically capacity simultaneously.
The Executive Housekeeper is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Requires thorough knowledge of the Housekeeping field. Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to compile facts and figures. Ability to communicate information and hotel services to management and guests. Second language may be required. Moderate hearing necessary for one-on-one communication with guests. Excellent vision necessary for constant walkthrough checks, for attention to detail, analyze reports. Moderate speech communication skills necessary for one-on-one communication with guests. Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Bending -30% of shift touring property, checking rooms, etc. Kneeling -5% of shift checking rooms. Mobility -continuous movement throughout the hotel. Continuous standing -30% of shift. Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.
One to two years of post high school education.
Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).
Office equipment, chemicals cleaning agents, commercial housekeeping and laundry equipment
Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.