Sage Hospitality Resources Convention Services Manager in Pittsburgh, Pennsylvania
Req # 5971BR
Job Title Convention Services Manager
Position Type Full Time - Regular
Location Name Renaissance Pittsburgh Hotel
Why Us We welcome you to apply at the Renaissance Pittsburgh Hotel housed in the iconic Fulton Building. This boutique luxury hotel delivers contemporary style and the finest modern Pittsburgh hotel rooms and amenities within an exceptional atmosphere. Our hotel is conveniently located in the Cultural District, home to the Benedum Center, Heinz Hall, and the August Wilson Center. We are also close to the David L. Lawrence Convention Center, the celebrated PNC Park, and Heinz Field. Enjoy scenic views of the Allegheny River and the Pittsburgh skyline from throughout our magnificent building. Two exceptional on-site restaurants, Braddock’s American Brasserie and Braddock’s Street Side, serve unique dishes and cocktails in a classic yet trendy environment. Offering an unparalleled experience, the Pittsburgh Renaissance Hotel is easily one of the premier downtown Pittsburgh hotels.
The Conventions Services Manager ensures the success of events and convention groups by serving as the liaison between the hotel operating departments and the client. Through efficient management of the conference requirements, participates in capturing revenue through sales of food, beverage, room rental and auxiliary services; while ensuring labor savings measures are followed. Coordinates and communicates all aspects of the conference planning, menu selling and all other detail aspects.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; can defuse even high-tension situations comfortably.
Requires a working knowledge of banquet/catering food and beverage services, policies or operations.
Requires compiling facts and figures in accordance with established procedures.
Ability to effectively communicate to clients, guests and across all departments.
Excellent hearing necessary for verbal interaction with guests and associates.
Excellent speech communication skills required for verbal interaction with guests and associates.
Excellent literacy necessary to read BEO’s, process gratuities and payroll, etc.
Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.
Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.
Mobility - ability to service clients on a moment notice, variable distances.
Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum).
Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.
More than two years of post high school education.
One to two full years of employment in a related position with this company or other organization(s).
Basic office equipment and materials
Inside 95% of 10 hour day. Outside 5% of 10 hour day.
Temperatures - extreme summer heat of 95 degrees and above, and winter cold.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.