Sage Hospitality Resources Banquet Supervisor in Novi, Michigan

Req # 5430BR

Job Title Banquet Supervisor

Position Type Full Time - Regular

Location Name Doubletree Novi

City Novi

State MI

Why Us Come join a completely new leadership team and successful management company, Sage Hospitality! Our hotel received a $7MM+ room and lobby renovation within the last two years and is located in a highly prospering city of Novi, MI; and is within walking distance to dozens of premium local and chain restaurants and shopping centers.

Posting Overview

The Banquet Supervisor is responsible for the successful operation of the banquets events. Ensures all banquet activities are carried out professionally and to standard while maximizing profitability. Manages, motivates and empowers associates. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Requirements

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Knowledge/Skills

Advanced knowledge of the principles and practices within catering and food and beverage.

Experiential knowledge of management of people, complex problems, efficient sales activities and food and beverages management.

Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.

Excellent hearing necessary for verbal interaction with guests and associates.

Excellent vision necessary to view set-ups. Excellent speech communication skills required for verbal interaction with guests and associates.

Excellent literacy necessary to read BEOs, process gratuities and payroll, etc.

Abilities

Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally. Bending/kneeling required for taping down cords, skirting tables, picking up floor after function, occasionally. Mobility -ability to service clients on a moments notice, variable distances, 100%. Continuous standing -function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs up to approximately 55 steps 3-5% of 10 hours. Driving -distance varies (20% used for sales calls).

Education/Formal Training

One to two years of post high school education.

Experience

Two to three years in a related position with this company or other organization(s).

Material/Equipment Used

Operation of computer, typewriter, telephone, calculator, facsimile and vacuum.

Lifting trays, dish racks, glass racks. Pushing carts, Queen Marys, hotbox, portable bars.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment. Inside 70% of 10 hour shift. Outside 30% of 10 hour shift. Abnormal temperatures -extreme summer heat of 95 degrees and above and winter cold.

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.