Sage Hospitality Resources PM Bell/Luggage Attendant in Napa, California
Brilliant Experiences, created by Brilliant People. Join our award-winning team at the Napa Valley Marriott Hotel & Spa and achieve your personal and professional goals with the best hospitality team in the North Bay. Our core values of service, integrity, team spirit, innovation, professional growth, improvement, quality standards and community impact differentiates us from our competitors. Our focus on creating brilliant experiences, one guest at a time, has driven a culture of constant improvement, making the property the perfect fit for any talented applicant.
PM Bell/Luggage Attendant
Napa Valley Marriott Hotel & Spa
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Assist Doorman in meeting and greeting all guest arrivals and departures.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Must have general knowledge of basic customer service skills and be fluent in oral and written English. Must have knowledge of local establishments, businesses and the surrounding community in general. Must have vision ability see objects and people at a distance.
Must be able to communicate verbally and understand and follow verbal instruction.
Must be able to use tact and understanding when dealing with a variety of customer service problems.
Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.
Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel during entire shift.
High School diploma or equivalent
Two-and four-wheeled luggage carts, standard office equipment.
Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements.
Full Time - Regular