Sage Hospitality Resources PBX Agent in Denver, Colorado

Req # 6264BR

Job Title PBX Agent

Position Type Full Time - Regular

Location Name The Oxford Hotel

City Denver

State CO

Why Us The Oxford Hotel is located in Downtown Denver’s lively historic district. Built in 1891, the Oxford has played a central part in the city’s colorful past and today distinguishes itself among hotels in Denver by cleverly combining the opulence of the past with present-day comfort and luxury.

Our associates have a passion for creating memorable experiences and exceeding expectations.

This position supports The Oxford Hotel and The Crawford Hotel

Posting Overview

Operate the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding reservations, hotel information and guest concerns.

Requirements

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Excellent hearing required to clearly hear the guest. Moderate vision required to read the computer screen and the guest registration rack. Excellent speech communication skills required to clearly understand the operator. Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.

Abilities

Carrying up to 25 lbs. of various office equipment. Bending/kneeling -to obtain reports and for filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training

High school education or equivalent experience.

Experience

No prior experience necessary.

Material/Equipment Used

Switchboard, computer systems, fax machine

Environment

Work inside 95% shift.

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.