Sage Hospitality Resources Host in Denver, Colorado
Req # 6144BR
Job Title Host
Position Type Full Time - Regular
Location Name Kachina Southwestern Grill
Why Us Kachina is a free-spirited, modern Southwestern grill providing an escape in the LoDo district of Denver. Kachina’s inspiration is found in the Four Corners region of Southwest America. Guests are welcomed to a native-inspired space that is a modern interpretation of the airy and relaxing textures of the Southwest, as well as the magic that happens when you combine an Airstream camper, an open fire and a spirited culture. Go on an adventurous culinary roadtrip with dishes that represent the Southwest like pork posole rojo and the seven different types of Navajo tacos with Native American fried bread. Kachina’s butcher program reenforces our respect for the land in that the whole animal is used in the most creative and succulent manner, while our partnerships with Native American tribes and exploration of their unique Southwestern ingredients brings a whole new layer of spice and originality to our menu. Continue your journey with a smoky margarita or other selection from our thoughtful wine list, local and regional craft brews, inspired cocktails and agua frescas, or the impressive collection of artisan agave spirits. Taste what happens when the open road is roamed alongside authentically prepared Southwestern food, fresh margaritas and sipping tequila, and, of course, great friends.
Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have general knowledge of basic customer service skills, restaurant operations, and food service principles. Must be fluent in oral and written English.
Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.
Must be able to communicate verbally and in writing, follow written and verbal instruction, and work on more than one
task at a time. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must have hand and finger dexterity to handle coins and writing utensils, grasp handles, push buttons and carry dishes. Must have upper body strength to lift and carry trays and bus tubs weighing up to 10lbs. Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
High School diploma or equivalent
Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
Telephone, computerized cash register, credit card machines, and standard office equipment.
Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.