Sage Hospitality Resources Front Desk Agent in Denver, Colorado

Req # 6465BR

Job Title Front Desk Agent

Position Type Full Time - Regular

Location Name Embassy Suites Denver Downtown

City Denver

State CO

Why Us Un-conventional (Location and Look)

Not your average Embassy Suites, our urban location directly across the street from the Colorado Convention Center and walking distance to anywhere you want to be in downtown Denver. Featuring two-room suites with a refreshed cutting-edge design, there’s something a little more fun to our all-suite hotel.

Approachable (Upscale Unexpected Service)

Our staff is made up of hospitality professionals who live to serve by weekday and live for adventure by weekend. We can serve you up a cooked to order breakfast or a full company event in our event space, this team knows how to make your time with us a true Colorado experience.

Down to Earth (Super Green Design)

One of the first LEED Certified hotels in Denver, this Embassy Suites still practices green initiatives daily. Down to the earthy design of the hotel, to the rich textures and the options to reduce your own carbon footprint, step inside for a breath of fresh air in this urban Embassy Suites.

Truly Colorado (Our Vibe)

Our new look feels like landing at Denver International Airport, touch down into a true Colorado experience. Our staff can recommend the best hiking and skiing trail, we pour fresh craft Colorado beer at our nightly manager’s reception and right outside your door step is Denver in any direction. Choose your own adventure at our Embassy Suites.

Come be a part of our unconventional, approachable, down to earth team! Submit your resume and application today!

Posting Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Requirements

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.

Must have vision ability to read written communiques and monochrome computer screen.

Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Abilities

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Material/Equipment Used

Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.