Sage Hospitality Resources Director of Central Reservations in Denver, Colorado

Req # 5819BR

Job Title Director of Central Reservations

Position Type Full Time - Regular

Location Name The Oxford Hotel

City Denver

State CO

Why Us The Oxford Hotel is located in Downtown Denver’s lively historic district. Built in 1891, the Oxford has played a central part in the city’s colorful past and today distinguishes itself among hotels in Denver by cleverly combining the opulence of the past with present-day comfort and luxury.

Our associates have a passion for creating memorable experiences and exceeding expectations.

This position will support The Oxford Hotel, The Crawford Hotel, Halcyon Hotel, and The Maven Hotel

Posting Overview Lead a team of reservationists to handle all telephone inquiries and reservations while providing efficient, accurate and courteous reservation services and telephone solicitations for a group of independent luxury hotels. Maintain on-going communications with group sales, revenue management and the front desk on room statuses. Responsible for maximizing revenues and meeting annual budget.

Requirements JOB QUALIFICATIONS

Competencies

Strategic Skills

Highly capable with current practices and processes and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Manages the creative process within the business or department to develop unique solutions. Leverages creative solutions in the organization resulting in competitive advantages. Makes great decisions.

Operating Skills

Effectively divides, assigns, and delegates work to meet business objectives and goals. Communicates direction and purpose of work resulting in associate ownership, pride, and quality outcomes. Is able to assess how associates can improve performance and guides their developmental path.

Courage

Readily leads when challenges arise and is invigorated by tough situations. Can recognize talent individuals and assembles great teams without fear of hiring strong people. Formulates and communicates clear work plans and gives regular feedback on progress towards goals and makes changes accordingly.

Energy and Drive

Is a competitive person who is consistently driven to accomplish and exceed goals. Creates a sense of urgency in matters that will impact the success of their business objectives.

Personal and Interpersonal Skills

Demonstrates genuine care for customers and associates. Can create an environment where associates thrive and actively seek approval of the manager. Conveys trust in associates and elevates their confidence by encouraging decision making and learning opportunities. Builds high performing teams and compels them to embrace a shared vision for success.

Knowledge/Skills

Must possess communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests. Ability to operate computer reservations systems. Ability to effectively supervise staff. Fluency in a second language is desirable.

Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation. Must have ability to communicate verbally and to follow written or verbal instruction. Must be able to use tact and understanding when dealing with demanding or unpleasant customers.

Abilities

No lifting pushing, pulling or carrying required. No bending/kneeling required. Mobility -ability to move around reservations area. No continuous standing required. No driving required.

Education/Formal Training

High School diploma or equivalent. Further education is desirable.

Experience

Must have two to three years of hotel front office and/or reservations experience.

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.