Sage Hospitality Resources Convention Services Manager in Denver, Colorado

Req # 6050BR

Job Title Convention Services Manager

Position Type Full Time - Regular

Location Name The Curtis/Doubletree Hilton Hotel

City Denver

State CO

Why Us We are a boutique , Pop culture hotel with looking for people that not only is looking for a job but someone that wants to create memorable experience.

Posting Overview

The Conventions Services Manager ensures the success of events and convention groups by serving as the liaison between the hotel operating departments and the client. Through efficient management of the conference requirements, participates in capturing revenue through sales of food, beverage, room rental and auxiliary services; while ensuring labor savings measures are followed. Coordinates and communicates all aspects of the conference planning, menu selling and all other detail aspects.

Requirements

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; can defuse even high-tension situations comfortably.

Knowledge/Skills

Requires a working knowledge of banquet/catering food and beverage services, policies or operations.

Requires compiling facts and figures in accordance with established procedures.

Ability to effectively communicate to clients, guests and across all departments.

Excellent hearing necessary for verbal interaction with guests and associates.

Excellent speech communication skills required for verbal interaction with guests and associates.

Excellent literacy necessary to read BEO’s, process gratuities and payroll, etc.

Abilities

Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.

Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.

Mobility - ability to service clients on a moment notice, variable distances.

Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum).

Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.

Education/Formal Training

More than two years of post high school education.

Experience

One to two full years of employment in a related position with this company or other organization(s).

Material/Equipment Used

Basic office equipment and materials

Environment

Inside 95% of 10 hour day. Outside 5% of 10 hour day.

Temperatures - extreme summer heat of 95 degrees and above, and winter cold.

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.