Sage Restaurant Group Room Service Coordinator in Chicago, Illinois

Req #: 5680BR

Job Title: Room Service Coordinator

Position Type: Full Time - Regular

Location Name: Ritz Carlton Chicago

City: Chicago

State: IL

Why Us:

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. And as one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Posting Overview:

Operate the room service department in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding room service orders, hotel information and guest concerns.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Excellent hearing required to clearly hear the guest. Moderate vision required to read the computer screen and the guest registration rack. Excellent speech communication skills required to clearly understand the operator. Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.

Abilities

Carrying up to 25 lbs. of various office equipment. Bending/kneeling -to obtain reports and for filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training

High school education or equivalent experience.

Experience

No prior experience necessary.

Material/Equipment Used

Switchboard, computer systems, fax machine

Environment

Work inside 95% shift.

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.