Sage Hospitality Resources Mercat Delivery Server in Chicago, Illinois

Req # 5507BR

Job Title Mercat Delivery Server

Position Type Full Time - Regular

Location Name Mercat a la Planxa

City Chicago

State IL

Why Us Mercat a la Planxa is a modern interpretation of timeless Catalan traditions. Located on Michigan Avenue, Sage Restaurant Group's Mercat offers an authentic dining experience that combines fresh meats and produce with the energetic spirit of a Barcelona market. The interiors boast bright, rich fabrics and weathered mosaic tiles, accented by dynamic sculptural furniture and distinctive art murals. The inspired menu offers diners the chance to experience the rich culture of Barcelona, whether they’re savoring small plates, distinctive steaks, or sampling from Mercat’s extensive cava, sangria, and wine or bar selections. Mercat a la Planxa combines the best of both the old and new worlds, bringing a Catalan aesthetic to the heart of Chicago.

Sage Restaurant Group connects with the people that live and work in the communities we serve by providing innovative, playful, locally focused food and beverage experiences. With 12 nationally recognized restaurants across the United States, we provide unlimited experience, challenge, and growth opportunities for our team members.

Check us out: We Are Sage at https://youtu.be/tVXH4zjBAr0

Posting Overview

Responsible for set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.

Requirements

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations. Must know standard cash-handling procedures. Must be fluent in oral and written English. Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Abilities

Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.

Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.

Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.

Continuous standing -during preparation, during service hours or during expediting.

Must have moderate hearing to hear customers, supervisors, and communicate with other staff.

Must have excellent vision to see that product is prepared appropriately.

Must have moderate comprehension and literacy to read use records and all special requests.

Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.

Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Material/Equipment Used

Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.