Sage Hospitality Resources Director of Spa and Club Memberships in Chicago, Illinois
Req # 6083BR
Job Title Director of Spa and Club Memberships
Position Type Full Time - Regular
Location Name Ritz Carlton Chicago
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.
Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. And as one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.
The Director of Spa and Club Memberships is responsible for managing all assigned areas of the spa while ensuring the satisfaction and safety of guests and associates. Oversees daily operations of the facility with emphasis on guest service, cleanliness, safety, fiscal responsibility, staff guidance and support to make the spa the best facility possible in order to support hotel goals. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. Memberships sales and event planning for Club members.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Advanced knowledge of the hospitality, spa, and business management fields.
Highly developed communication skills to sell, promote and influence ideas and goals to other.
Excellent communication skills across all areas with managers, guests and associates.
Prepare budgets and marketing plans, review financials and P&Ls
Must have vision ability in order to visually inspect hotel.
Must have mobility to walk through the front and the back of the hotel and Spa. Climbing approximately 20-30 steps 10% of the week.
Physically able to regularly inspect all areas of interior and exterior of facility.
Must have mobility to walk through the front and the back of the hotel.
A four-year college degree or equivalent education/experience
Five to ten years of employment in a related position with this company or other organizations
Basic office equipment and materials, All Spa equipment
Office and spa environment
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.