Sage Hospitality Resources Bistro Supervisor/Lead in Austin, Texas
Req # 5419BR
Job Title Bistro Supervisor/Lead
Position Type Full Time - Regular
Location Name Courtyard Austin University Area
Why Us Located N I 35. Great benefits and flexible hours
The Bistro Supervisor is responsible for ensuring guests enjoy their dining experience. Ensure associates follow all serving standards and liquor law compliance. Ensure safe and efficient compliance of policies and procedures, brand standards, and federal, state and local regulations. Reviews guest checks and payment collection in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules.
Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs. Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required. Mobility -95% of shift covering all areas of outlets supervising. Continuous standing to assist at hostess station -minimal stationary standing. Climbing stairs -varies by location. No driving required.
High school education or equivalent.
Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
Industry POS systems, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.
Inside 95% of work day
Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.